Collision Center GM: Lead Ops & Customer Experience

Gerber Collision & Glass; Greensboro (NC); On-site; USD 75,000 - 120,000; Full time

Job summary

Gerber Collision & Glass in Greensboro, NC seeks a General Manager to lead the day-to-day operations of the collision center, ensuring exceptional customer experience and alignment with policies.

You will plan budgets, forecast sales, manage production, oversee staff training, and maintain safety and quality standards while delivering strong KPI performance.

This role emphasizes coaching, communication, and hands-on leadership to drive repairs, schedules, and customer satisfaction.

Qualifications

• Attention to detail and a high degree of accuracy.
• Ability to communicate clearly both verbally and in writing.
• Strong leadership and coaching skills to motivate staff.

Responsibilities

• Lead and manage daily operations of the collision center.
• Plan and manage annual/monthly budgets; forecast sales and expenses.
• Monitor KPI performance and insurance metrics; ensure policy adherence.
• Provide staff coaching, safety training, and performance reviews.
• Ensure safety gear and dress code compliance; maintain a clean, organized facility.

Skills

Attention to detail

Clear communication

Team coaching

Motivate others

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass in Greensboro, NC seeks a General Manager to lead the day-to-day operations of the collision center, ensuring exceptional customer experience and alignment with policies.

You will plan budgets, forecast sales, manage production, oversee staff training, and maintain safety and quality standards while delivering strong KPI performance.

This role emphasizes coaching, communication, and hands-on leadership to drive repairs, schedules, and customer satisfaction.