Collision Center Leader: Operations, Growth & Customer Experience

Gerber Collision & Glass; Red Bluff (CA); On-site; USD 75,000 - 107,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

Medical Insurance

401(k) Retirement Plan with company匹配

Job summary

Gerber Collision & Glass is seeking a General Manager to lead the collision center, ensuring exceptional customer experience and adherence to policies. You will coach teams, manage daily operations, and drive KPIs and insurance metrics to success.

The role emphasizes leadership by example, safety, and maintaining high standards of professionalism while guiding the customer journey and team performance.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.
• Required skills include attention to detail and strong communication.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates.
• Manage all estimates to ensure labor mix is within established standards.
• Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings.
• Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Attention to detail

Clear communication

Staff coaching

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass is seeking a General Manager to lead the collision center, ensuring exceptional customer experience and adherence to policies. You will coach teams, manage daily operations, and drive KPIs and insurance metrics to success.

The role emphasizes leadership by example, safety, and maintaining high standards of professionalism while guiding the customer journey and team performance.