Collision Center Front Desk & Rental Concierge

Loyaltyautomotive; Petersburg (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Loyalty Automotive in Petersburg, Virginia is seeking a friendly Collision Center Receptionist / Rental Assistant to greet customers, direct them to the right team, answer calls, and help coordinate rental vehicles while repairs are underway. This full-time role blends front-desk service with careful data entry and ongoing communication with the collision team.

You will manage appointments, vehicle check-ins and pickups, verify licenses and insurance, document conditions, and assist with billing

Qualifications

• Experience in reception or customer service in automotive.
• Ability to manage multiple tasks with attention to detail.
• Basic computer skills and willingness to learn dealership software.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Greet customers, direct them to the appropriate team member, answer calls, and route messages promptly.
• Assist with scheduling appointments, customer check-ins, vehicle pickups, and payments.
• Maintain accurate customer information, files, and repair paperwork; support with admin tasks.
• Coordinate rental reservations, vehicle availability, documentation, and return conditions.
• Verify licenses/insurance per procedures; assist with rental checkouts and extensions.

Skills

Customer service

Communication

Attention to detail

Dependability

Punctuality

Basic computer skills

Driver's license

Tools

Rental software

Job description

Loyalty Automotive in Petersburg, Virginia is seeking a friendly Collision Center Receptionist / Rental Assistant to greet customers, direct them to the right team, answer calls, and help coordinate rental vehicles while repairs are underway. This full-time role blends front-desk service with careful data entry and ongoing communication with the collision team.

You will manage appointments, vehicle check-ins and pickups, verify licenses and insurance, document conditions, and assist with billing