Collision Center Customer Service & Rentals Coordinator

Loyaltyautomotive; Petersburg (VA); On-site; USD 50,000 - 55,000; Full time

Job summary

Loyalty Collision Center in Petersburg, VA seeks a Customer Service Representative to guide customers through the collision repair process, coordinating rentals, and handling receptionist duties.

You will greet clients, schedule appointments, update records, communicate progress with estimators and production teams, and ensure a smooth flow from check-in to vehicle return. This role suits organized, people-oriented individuals who value excellent service.

Qualifications

• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Experience with automotive, collision repair, or rental coordination preferred.

Responsibilities

• Welcome customers and provide a professional, friendly experience from check-in through vehicle delivery.
• Schedule appointments and maintain accurate customer and vehicle information.
• Communicate repair status updates and coordinate with estimators and the production team.
• Assist with repair paperwork, insurance information, authorizations, and customer payments.
• Address customer questions and concerns promptly, involving management when needed.
• Coordinate vehicle pickup and explain final paperwork and payment details.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Office software

Tools

Scheduling software

Office suites

CRM systems

Job description

Loyalty Collision Center in Petersburg, VA seeks a Customer Service Representative to guide customers through the collision repair process, coordinating rentals, and handling receptionist duties.

You will greet clients, schedule appointments, update records, communicate progress with estimators and production teams, and ensure a smooth flow from check-in to vehicle return. This role suits organized, people-oriented individuals who value excellent service.