Collision Center Director | Growth, Ops & Customer Experience

AutoNation; Waco (TX); On-site; USD 45,000 - 89,000; Full time

Benefits offered by this job

401k matching

Health/dental/vision insurance

Maternity benefits

Employee discounts

YouDecide discounts

DRVPNK donations

Diversity & inclusion

Job summary

AutoNation in Texas is seeking a Collision Director to lead a high-volume collision center and drive operating profit while delivering outstanding customer experiences. You will supervise and mentor technicians, manage budgets, and ensure compliance with safety and EPA guidelines.

You’ll build relationships with insurers and dealership contacts, supervise payroll/documents, and monitor performance to meet targets.

Qualifications

• Minimum three (3) years’ experience in an auto body repair facility.
• Minimum two (2) years’ experience leading and developing a team.
• Advanced knowledge of auto body repair techniques and life cycle.
• Proven ability to provide an exceptional customer experience.
• Excellent problem resolution skills and strong analytical abilities.
• Must have a valid in-state driver’s license with a safe driving record.

Responsibilities

• Forecast goals and objectives for the collision center.
• Prepare and/or administer an annual operating budget for the collision center.
• Recruit, select, onboard and train associates and staff.
• Track Associate performance; coach, counsel, develop and retain team.
• Schedule and monitor work in progress; appraise completed work.
• Maintain DRP accounts; communicate changes to Region Leadership.
• Ensure customer complaints are handled respectfully and promptly.
• Maintain collision center facilities; ensure a clean waiting and work area.
• Ensure accounts receivable on insurance and wholesale accounts.
• Maintain inventory per AutoNation standards.

Skills

Leadership

MS Office

Communication

Analytical skills

Customer experience

Problem resolution

Budgeting

Scheduling

Payroll processing

Education

High school diploma or equivalent

Tools

MS Office

Job description

AutoNation in Texas is seeking a Collision Director to lead a high-volume collision center and drive operating profit while delivering outstanding customer experiences. You will supervise and mentor technicians, manage budgets, and ensure compliance with safety and EPA guidelines.

You’ll build relationships with insurers and dealership contacts, supervise payroll/documents, and monitor performance to meet targets.