Collision Director - AutoNation Westmont Collision Center

AutoNation; Westmont (IL); On-site; USD 120,000 - 220,000; Full time

Benefits offered by this job

Health insurance

401k matching

Dental & vision plans

Associate vehicle purchase/discounts

YouDecide discounts

DRVPNK charitable initiatives

Job summary

AutoNation in Westmont, IL seeks a Collision Director to lead our collision center with a strong focus on profitability and customer experience. You will supervise a team, control expenses and drive performance through data and coaching.

You will manage budgets, regulatory compliance, and service quality while building relationships with insurers, dealerships and customers to foster repeat business and referrals.

Qualifications

• High school diploma or equivalent required.
• 3+ years in auto body repair environment; 2+ years leading a team.
• Strong MS Office skills and customer-facing experience.

Responsibilities

• Forecast goals and objectives for the collision center.
• Administer annual operating budget for the collision center.
• Ensure compliance with regulations (hazardous waste, OSHA, EPA).
• Recruit, onboard, train and coach Associates; manage performance.
• Schedule work, appraise quality, and supervise payroll/documentation.
• Maintain relationships with dealers, insurers and customers to drive referrals.
• Maintain AR/RO/PO records and ensure revenue recognition per policy.

Skills

MS Office Suite (Word, Excel, Outlook)

Auto body repair techniques

Customer experience excellence

Problem solving

Analytical thinking

Communication skills

Team leadership

Education

High school diploma or equivalent

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.As a Collision Director, your excellent communication and follow-up skills will help you develop business through relationships with insurance companies, dealership contacts and other sources to ensure the sales volume meets operating profit targets. You’ll showcase your excellent leadership skills as you supervise and mentor your team, guiding them through professional development and ensuring a high level of engagement. You demonstrate a keen eye for detail as you control expenses and track financial performance metrics for your shop. You also take great pride in your ability to interact with customers, you love to make a great impression and you’re a skilled problem-solver..Job ResponsibilitiesForecast goals and objectives for the collision centerPrepare and /or administer an annual operating budget for the collision centerUnderstand, keep abreast of and comply with federal, state and local regulations that affect Collision Center operations, such as hazardous waste disposal, safety inspections, OSHA guidelines, Associate safety programs, and EPA air quality standardsRecruit, select, on-boarding and train AssociatesTrack Associate performance; coach, counsel, develop and retain teamSchedule and monitor work in progress, and appraise completed work for accuracy and qualitySubmit and/or maintain Collision Center technicians’ payroll and Associate documentation, including proof of technician certification (e.g., I-CAR, ASE, AC as required by Region and company guidelines)Establish and maintain good working relationships with other AutoNation dealerships, insurance adjusters and customers to encourage repeat business and referralsMaintain/manage DRP accounts; communicate changes/status updates to Region LeadershipEnsure customer complaints are handled respectfully and in a timely mannerEnsure Collision Center facilities are appropriately maintained and clutter free, including customer waiting and work areasMaintain proper business operational documentation and customer repair filesAccountable for compliance to all Collision initiativesEnsure the collection of accounts receivable on all insurance and wholesale accounts closedMaintain financial accounts related to Collision Center operations (AR/open RO list/PO schedule) to ensure compliance with accounting guidelinesEnsure closed ROs reflect work performed and are compliant with AutoNation rules on revenue recognitionEnsure the collision center’s parts and supply inventory is maintained per AutoNation Parts reconciliation standardsRequirementsHigh school diploma or equivalentMinimum three (3) years’ experience in an auto body repair facilityMinimum two (2) years’ experience leading and developing a teamStrong command of MS Office Suite with a focus on Word, Excel and OutlookAdvanced knowledge of auto body repair techniques and auto repair life cycleProven ability to provide an exceptional customer experienceExcellent problem resolution skillsStrong analytical skills; able to prioritize and multi-taskAbility to set and achieve targeted goals.Demonstrated communication, consultative, interpersonal, and organizational skills.Must have a valid, in-state driver’s license with an acceptable, safe driving record.What are the opportunities for career growth?Our Associates have many choices for career growth and development after success in a Collision Director role. Future opportunities may include:Regional Collision DirectorThe intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented. Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates.Pay range expected to be from $120,000 - $220,000 per yearExciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.