Collision Center Customer Service Representative (CSR)

Trophy Nissan; Mesquite (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid training

Health, dental, and vision insurance

Paid time off

401(k) with company match

Employee vehicle purchase program

Opportunities for advancement within (

Job summary

Trophy Nissan is seeking a Customer Service Representative to join our high-volume collision center. You will be the first contact for customers and insurance companies, guiding them through the repair process with clear communication from start to finish.

Ideal candidates have strong customer service, multitasking ability, and experience with CDK in a collision environment. The role offers full-time hours Monday–Friday with competitive benefits in a busy dealership setting.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Professional phone etiquette.
• Strong attention to detail.
• Basic computer and office software skills.

Responsibilities

• Greet customers and assist with vehicle drop-off and repair scheduling.
• Communicate repair updates via phone, text, and email.
• Explain repair timelines and answer customer questions.
• Open and manage repair orders and maintain records.
• Coordinate with insurance adjusters and upload documentation.
• Track repair status with estimators and technicians.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Attention to detail

Basic computer skills

Tools

CCC ONE

Mitchell

Collision management systems

Job description

Join a High-Volume, Professional Collision Center

We are looking for a Customer Service Representative (CSR) to join our fast-paced Collision Center / Body Shop team. This role is critical to delivering an excellent customer experience during the repair process.

The CSR is the first point of contact for customers and insurance companies, helping guide customers through the collision repair process while keeping communication clear and organized from start to finish.

If you are organized, personable, and thrive in a busy environment, we want to hear from you.

What You'll Do

Customer Experience

• Greet customers and assist with vehicle drop-off and repair scheduling

• Communicate repair updates via phone, text, and email

• Explain repair timelines and answer customer questions

• Ensure customers feel informed and confident throughout the repair process

• Deliver a high level of customer satisfaction (CSI)

• Must have experience with CDK as well as working in the collision industry.

Administrative Duties

• Open and manage repair orders

• Maintain accurate customer and insurance records

• Assist estimators with documentation and repair files

• Process payments and close repair orders

• Maintain organized records of claims and repairs

Insurance & Repair Coordination

• Communicate with insurance adjusters and claims representatives

• Upload photos and documentation to insurance portals

• Track repair status with estimators and technicians

• Notify customers when repairs are complete and vehicles are ready for pickup

What We’re Looking For

Required

• Strong customer service and communication skills

• Ability to multitask in a fast-paced environment

• Professional phone etiquette

• Strong attention to detail

• Basic computer and office software skills

Preferred

• Automotive dealership or collision center experience

• Experience working with insurance claims

• Familiarity with CCC ONE, Mitchell, or other collision management systems

What We Offer

• Competitive hourly pay

• Paid training

• Health, dental, and vision insurance

• Paid time off

• 401(k) with company match

• Employee vehicle purchase program

• Opportunities for advancement within the dealership

Schedule

Full-Time
Monday – Friday
Occasional Saturday availability may be required

Why Work Here

Our collision center is committed to delivering high-quality repairs and an outstanding customer experience. We provide a professional environment, strong leadership, and opportunities to grow within the automotive industry.