Customer Service Representative

CSN Collision; Menomonee Falls (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

401(k) retirement plan

Medical, dental, and vision insurance

Paid vacation and PTO

Flexible scheduling

Supportive team environment with opportunities for career growth

Job summary

A leading collision repair facility in Menomonee Falls is seeking a Customer Service Representative. This role involves delivering excellent customer service throughout the repair process, guiding clients, and ensuring timely communication. Ideal candidates will possess strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Competitive pay and benefits are offered, along with opportunities for career growth.

Qualifications

• Previous experience in customer service or the collision repair industry is a plus.
• Excellent organizational and time management abilities.
• Attention to detail with a customer-first mindset.
• Ability to multitask in a fast-paced environment.
• Previous experience in customer service or collision repair is a plus.
• Competitive pay and benefits (401(k), medical/dental/vision, PTO).

Responsibilities

• Provide a welcoming and professional customer experience.
• Guide customers through the collision repair process.
• Gather vehicle photos and accident details.
• Keep customers informed of repair status.
• Verify insurance, liability, and rental coverage.
• Receive and process parts and sublet invoices.
• Conduct final quality control check before vehicle delivery.
• Assist with accounts receivable follow-up.
• Take on additional tasks and projects as assigned.

Skills

Strong communication and interpersonal skills

Excellent organizational and time management abilities

Attention to detail

Customer-first mindset

Ability to multitask in a fast-paced environment

Multitasking

Teamwork

Collision repair industry knowledge

Job description

Join Our Team! Be part of a fast-growing, family-owned business that’s passionate about high-quality repairs and delivering exceptional customer service. With over 40 years of industry experience, 1Collision County Line is one of the strongest independent collision repair facilities in the Milwaukee area. As we continue to grow year over year, we’re looking for enthusiastic, detail-oriented professionals to join our team.

Position Overview: As a Customer Service Representative (CSR), you will be the face of our shop and play a vital role in ensuring our customers receive the best experience possible. You’ll support them throughout the entire repair process and work closely with our estimators, technicians, and insurance partners to deliver timely, transparent communication and excellent service.

Key Responsibilities:

· Provide a welcoming and professional customer experience from start to finish

· Guide customers through the collision repair process and answer questions

· Gather vehicle photos and accident details to support estimators

· Keep customers informed of repair status and updates

· Verify insurance, liability, and rental coverage prior to appointments

· Receive and process parts and sublet invoices; verify estimate accuracy

· Conduct final quality control check before vehicle delivery

· Assist with accounts receivable follow-up

· Take on additional tasks and projects as assigned

Ready to grow with us? We’re proud of our commitment to employee development and continued growth. This role has the potential to evolve into a larger opportunity as our company continues its strong upward trajectory.

· Strong communication and interpersonal skills

· Excellent organizational and time management abilities

· Attention to detail and a customer-first mindset

· Ability to multitask in a fast-paced environment

· Previous experience in customer service or the collision repair industry is a plus

· Competitive pay

· 401(k) retirement plan

· Medical, dental, and vision insurance

· Paid vacation and PTO

· Flexible scheduling

· Supportive team environment with opportunities for career growth