Collision Center Admin Assistant

Serpentini Chevrolet; Willoughby Hills (OH); On-site; USD 32,000 - 40,000; Full time

Job summary

Serpentini Chevrolet seeks a full-time Bodyshop Administrative Assistant to support daily shop operations. The role involves answering phones, greeting customers, and coordinating the intake of vehicles with damage reviews and signed work authorizations.

Responsibilities include moving vehicles within the bodyshop, conducting follow-up calls, delivering completed vehicles to customers, handling receivables like deductibles, and communicating with insurance companies to arrange rentals and

Responsibilities

• Answer phones and route inquiries.
• Greet customers and intake vehicles, review damages with customers, and obtain signed work authorization forms.
• Move vehicles within the shop area as needed.
• Perform follow-up calls and deliver completed vehicles to customers.
• Collect deductibles and receipting payments from customers.
• Interface with insurance companies, set up rental reservations, and answer status repair questions.

Skills

Phone etiquette

Customer service

Administrative tasks

Job description

• Full time Bodyshop administrative assistant
• Answer phones
• Interaction with customers, intake of vehicles with reviewing damages with customer and getting signed work authorization forms, pulling vehicles around to bodyshop, followup calls, and delivery of completed vehicles to customers.
• Taking deductibles from customers and receipting out payments.
• Interaction with insurance companies, setting up rental reservations, answer any questions they may have on status repairs.