Body Shop Receptionist

Ferman Motor Car Company INC; Tampa (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Ferman Motor Car Company INC in Tampa, FL, seeks a Body Shop Receptionist to greet guests, answer calls, schedule repairs, and coordinate updates in a busy collision repair center.

This office-based role requires professional communication, strong organization, and accuracy in data entry; you will work with estimators, technicians, and vendors, maintain files, and support billing and insurance paperwork.

Qualifications

• Professional communication and guest service skills.
• Excellent organizational abilities and attention to detail.
• Proficiency with Microsoft Office and basic computer systems.

Responsibilities

• Greet guests professionally in person and by phone.
• Answer calls, direct inquiries, and provide basic information on services.
• Schedule repair appointments and coordinate with estimators and body shop staff.
• Provide guests with repair status updates and general information.
• Enter and update guest and vehicle information in dealership systems (DMS).
• Maintain and organize repair orders, guest files, and office records.
• Assist with billing, invoices, and insurance paperwork.
• Communicate with technicians, estimators, insurance companies, and vendors.
• Monitor voicemail, email, and guest inquiries and respond in a timely manner.
• Support office supply inventory and maintain a clean reception area.

Skills

Guest service

Communication

Organizational skills

Data entry

Microsoft Office

Multitasking

DMS familiarity

Education

High school diploma or GED

Tools

MS Office

DMS

Job description

Description

Position Summary

The Body Shop Receptionist serves as the first point of contact for guests visiting or contacting the collision repair center. This position provides administrative and guest service support by answering phones, scheduling appointments, coordinating repair updates, and assisting with office duties. The ideal candidate is professional, organized, and guest-focused, with the ability to manage multiple tasks in a fast-paced automotive environment.

Essential Duties and Responsibilities

• Greet guests in a professional and courteous manner, both in person and over the phone.
• Answer incoming calls, direct inquiries, and provide basic information regarding repair services.
• Schedule repair appointments and coordinate with estimators and body shop staff.
• Provide guests with repair status updates and general information.
• Enter and update guest and vehicle information in dealership systems (DMS).
• Maintain and organize repair orders, guest files, and office records.
• Assist with billing, invoices, insurance paperwork, and general administrative tasks.
• Communicate effectively with technicians, estimators, insurance companies, and vendors.
• Monitor and respond to voicemail, email, and guest inquiries in a timely manner.
• Support office supply inventory and maintain a clean reception area.
• Ensure confidentiality of guest and dealership information.
• Perform additional administrative duties as assigned by management.

Requirements

Qualifications

• Strong communication and guest service skills.
• Professional appearance and positive, friendly demeanor.
• Excellent organizational and multitasking abilities.
• Attention to detail and accuracy in data entry and documentation.
• Proficiency in Microsoft Office Suite and basic computer systems.
• Ability to work in a fast-paced environment with frequent interruptions.
• Basic understanding of automotive or collision repair operations preferred.
• Ability to remain calm and professional when handling customer concerns.

Education and Experience

• High school diploma or GED required.
• Prior receptionist, administrative, or guest service experience preferred.
• Automotive dealership or body shop experience is a plus.
• Experience with dealership management systems (DMS) preferred.

Physical Requirements

• Prolonged periods of sitting and working at a desk.
• Frequent use of hands for typing, phone handling, and office equipment operation.
• Ability to occasionally stand, walk, and lift up to 20 pounds.
• Ability to communicate effectively in person, over the phone, and electronically.
• Visual ability to read documents and computer screens.

Work Environment

Office-based position within a fast-paced automotive body shop environment. Frequent interaction with customers, employees, insurance representatives, and vendors. Moderate noise levels and frequent interruptions are common, with occasional extended hours based on operational needs.

Equal Employment Opportunity Statement

The Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required for this position. Management reserves the right to modify, add, or remove duties and assign other responsibilities as necessary.