Collector II — Fintech Collections (Draper, UT)

Clicklease; Draper (UT); On-site; USD 60,174,000 - 68,770,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA/FSA

401(k)

Disability & Life Insurance

Paid Time Off

Maternity Leave

Professional Development

Job summary

Clicklease in Draper, UT is seeking a Collector II to help maintain portfolio health by managing delinquent accounts and negotiating repayment solutions. You will engage customers to understand their financial situations and propose feasible plans that align with company guidelines.

The role requires a high school diploma or equivalent, 2+ years of customer contact experience, and 1+ year in collections or account resolution, plus experience with CRM or similar systems in a customer-facing

Qualifications

• 2+ years of customer contact experience required.
• 1+ year in collections or account resolution experience required.
• Experience using CRM or similar systems in a customer-facing environment required.
• High school diploma or equivalent required.

Responsibilities

• Manage a portfolio of delinquent customer accounts.
• Negotiate repayment plans within established guidelines.
• Resolve customer issues and identify root causes of delinquency.
• Maintain accurate documentation of account activity.
• Ensure compliance with company policies and regulatory standards.

Skills

Customer contact experience

Collections experience

Account resolution

Education

High school diploma or equivalent

Tools

CRM software

Job description

Clicklease in Draper, UT is seeking a Collector II to help maintain portfolio health by managing delinquent accounts and negotiating repayment solutions. You will engage customers to understand their financial situations and propose feasible plans that align with company guidelines.

The role requires a high school diploma or equivalent, 2+ years of customer contact experience, and 1+ year in collections or account resolution, plus experience with CRM or similar systems in a customer-facing