Collector (Spanish Speaking)

Creative Solutions Services, LLC; Fort Worth (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Creative Solutions Services, LLC is hiring a Collector (Spanish Speaking) for an onsite contract position in the automotive sector. The role requires handling delinquent accounts, negotiating payment arrangements, and delivering professional customer service to a diverse client base.

Ideal candidates have 2+ years in collections or customer service, are bilingual in English and Spanish, and proficient with Microsoft Office.

Qualifications

• 2+ years of collections or customer service experience.
• Ability to propose short and long-term payment solutions.
• Strong customer service mindset and professional support.
• Excellent problem solving and communication skills.

Responsibilities

• Collect delinquent payments and secure commitments by phone and written communications.
• Negotiate payment solutions for customers unable to pay immediately.
• Deliver high standard of customer service to external and internal stakeholders.
• Research to locate delinquent customers and update contact information as needed.
• Ensure compliance with regulatory requirements and company policies.
• Monitor performance against targets and contribute to portfolio results.
• Escalate issues per guidelines and provide process feedback.

Skills

Analytical skills

Problem solving

Microsoft Office

Customer service

Teamwork

Bilingual English/Spanish

Job description

At-a-Glance:

Are you ready to build your career by joining an international automotive company. If so, our client is hiring a Collector (Spanish Speaking).

Position Type:

• Contract
• Onsite

Required

• 2 years of Collections and/or Customer Service experience preferred
• Ability to offer short and long term solutions to customer
• Demonstrating a strong customer service mindset while ensuring efficient and professional support
• Provide effective payment solutions to customers while supporting collection objectives.
• Skillset:
• Analytical skills
• Microsoft Office
• Problem solving skills
• Customer service focused; driven & self-motivated; team player; Bilingual in English and Spanish with fluency in reading, writing, and speaking required.

Responsibilities:

• Collects delinquent payments and secures payment commitments from customers through phone and written communications, ensuring full compliance with regulatory requirements.
• Negotiates appropriate payment solutions for customers unable to make immediate payments, supporting effective resolution of delinquent accounts.
• Delivers a high standard of customer service to both external and internal stakeholders, maintaining professional phone etiquette and ensuring timely and effective follow-up.
• When contact is a challenge, perform additional research to locate clients and collateral by obtaining phone numbers and address for delinquent customers through authorized means (including, but not limited to the following actions):
• Customer file in ECM
• Calling customer references on file
• Updating customer demographic information
• In depth location of customers via internet resources
• Adheres to established compliance controls, strategies, and procedures when managing accounts and customer interactions.
• Follows approved processes and guidelines, identifies
• potential risks or gaps during account handling and promptly escalates issues as needed.
• Monitors individual performance against key metrics such as cure rates, roll rates, productivity, call quality, and adherence, ensuring alignment with operational targets and contributing to overall portfolio performance.
• Offer feedback and recommendations on processes currently in place and training reference materials.