Collections Specialist II - FinTech Growth & Impact

Clicklease; Draper (UT); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA options

401(k) with match

Paid time off

Job summary

Clicklease is a fast-growing fintech company based in Draper, UT, focused on helping small businesses obtain equipment financing. We are seeking a Collector II to maintain portfolio health by handling delinquent accounts and negotiating repayment solutions.

This role requires strong communication skills, analytical ability, and a customer-centric approach. You will join the Collections team, working to balance customer experience with business outcomes and meet performance targets.

Qualifications

• 2+ years of customer contact experience.
• 1+ year in collections or account resolution.
• Experience using CRM or similar systems in a customer-facing environment.

Responsibilities

• Handle inbound and outbound communication with customers.
• Negotiate repayment plans within established guidelines.
• Resolve customer issues and identify root causes of delinquency.
• Maintain accurate documentation of account activity.
• Ensure compliance with company policies and regulatory standards.

Skills

Customer service

CRM systems

Negotiation

Documentation

Compliance awareness

Education

High school diploma

Job description

Clicklease is a fast-growing fintech company based in Draper, UT, focused on helping small businesses obtain equipment financing. We are seeking a Collector II to maintain portfolio health by handling delinquent accounts and negotiating repayment solutions.

This role requires strong communication skills, analytical ability, and a customer-centric approach. You will join the Collections team, working to balance customer experience with business outcomes and meet performance targets.