Portfolio Collections Specialist II

Clicklease; Draper (UT); On-site; USD 25,000 - 30,000; Full time

Job summary

Clicklease, headquartered in Draper, UT, is seeking a Collector II to help maintain portfolio health by managing delinquent accounts and negotiating repayment solutions. The role focuses on customer conversations, analyzing financial situations, and working toward measurable performance goals.

Join a collaborative collections team focused on balancing customer experience with business outcomes. You will document activity, ensure policy compliance, and contribute to recovery performance while

Qualifications

• High school diploma or equivalent.
• 2+ years of customer contact experience.
• 1+ year of collections or account resolution experience.
• Experience using CRM or similar systems in a customer-facing environment.

Responsibilities

• Handle inbound and outbound communication with customers
• Negotiate repayment plans within established guidelines
• Resolve customer issues and identify root causes of delinquency
• Maintain accurate documentation of account activity
• Ensure compliance with company policies and regulatory standards

Skills

Customer communication

Negotiation

Problem solving

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Clicklease, headquartered in Draper, UT, is seeking a Collector II to help maintain portfolio health by managing delinquent accounts and negotiating repayment solutions. The role focuses on customer conversations, analyzing financial situations, and working toward measurable performance goals.

Join a collaborative collections team focused on balancing customer experience with business outcomes. You will document activity, ensure policy compliance, and contribute to recovery performance while