Member Care Specialist — Financial Wellness & Solutions

HawaiiUSA FCU; Pearl City (HI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Tuition assistance

Job summary

HawaiiUSA FCU Federal Credit Union is seeking a Call Center Agent in Pearl City, HI. The role involves professional, courteous member calls, handling inquiries and transactions, and maintaining privacy per policy.

Requirements include a High School Diploma or GED and strong communication skills. The position offers full-time hours with a benefits-rich environment and opportunities to support members’ financial wellness.

Qualifications

• High School Diploma or GED is required.
• Ability to learn complex procedures and navigate multiple systems.
• Clear, professional written and verbal communication is essential.
• Strong listening and problem-solving to resolve member inquiries.

Responsibilities

• Answers all incoming member calls professionally and promptly.
• Assists members with informational or transactional requests per policy.
• Safeguards member information per documentation guidelines.
• Researches issues and resolves member concerns with accuracy.
• Maintains relationships with HawaiiUSA members through effective communication.
• Identifies cross-sell opportunities and supports business processes.

Skills

Clear communication

Multitasking

Empathy & listening

Typing & data entry

Outlook/Word/Excel

Procedures aptitude

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

HawaiiUSA FCU Federal Credit Union is seeking a Call Center Agent in Pearl City, HI. The role involves professional, courteous member calls, handling inquiries and transactions, and maintaining privacy per policy.

Requirements include a High School Diploma or GED and strong communication skills. The position offers full-time hours with a benefits-rich environment and opportunities to support members’ financial wellness.