Collector-Experienced

Westinghouse Electric Company; Norwell (MA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Health benefits

401(k)

Paid vacations

Job summary

Westinghouse Electric Company is seeking an experienced Collector to manage a high-volume portfolio from early delinquency through legal stages. This 1-year contract role is onsite in Coral Gables, FL, with no per diem or relocation offered, so candidates should live within a drivable distance.

You will perform daily collection activities, collaborate with multiple internal teams, and prepare regular aging forecasts.

Qualifications

• Experience managing aging and default accounts.
• Education: high school diploma required; college degree.
• Experience with collections processes and dispute resolution.
• Proficient use of Zuora, Salesforce, CIS and Microsoft 365.

Responsibilities

• Manage a portfolio of accounts from early delinquency through legal stages.
• Perform daily collection activities via calls, emails, texts, and letters.
• Collaborate with Customer Service, Billing, and Legal teams to resolve issues.
• Prepare weekly forecasts by aging bucket and reports.
• Analyze aging AR and monitor non-payment trends.
• Offer and manage payment plans and extensions as needed.
• Conduct skip tracing and coordinate with third-party agencies.
• Negotiate settlements and gather documentation for litigation.

Skills

Collections experience

Zuora

Salesforce

CIS

Excel Advanced

Education

High school diploma; college degree

Tools

Zuora

Salesforce

CIS

Microsoft 365

Job description

Opportunity Overview

Collector, Experienced

Contract 1 Year

Coral Gables, FL 100% Onsite

We offer no per diem or relocation assistance, so we will ask you to live within a drivable distance of Coral Gables, FL.

Your Day-to-Day

• Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages.
• Perform daily collection activities including phone calls, emails, texts, and formal letters.
• Maintain a structured follow-up system to ensure customer commitments are met.
• Collaborate with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes.
• Prepare weekly forecasts and progress reports by aging bucket.
• Analyze aging accounts receivable (AR) and monitor for non-payment trends.
• Offer and manage payment plans, process payments, and evaluate eligibility for extensions.
• Conduct skip tracing and assign field cases for accounts lacking contact information.
• Investigate and resolve collection-related disputes promptly.
• Prepare and submit cases for litigation to the legal team.
• Coordinate with third-party collection agencies and manage feedback loops.
• Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances.

Who You Are

• Experience: Minimum 3 years in a collections role managing aging and default accounts.
• Education: High school diploma required; college degree.
• Software Proficiency:
  • Zuora (billing and subscription management)
  • Salesforce (CRM and case tracking)
  • CIS (Customer Information System)
  • Microsoft 365 Suite (Excel (can maintain complex spreadsheets), Outlook, Teams)

Benefits

We estimate the base salary range for this position, which is dependent upon review of qualifications, to be $25/hour to $28/hour.

• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

Equal Opportunity Employer

Equal Opportunity Employer including Veterans and Individuals with Disabilities