Asset Recovery Agent

Sun Technologies; Orlando (FL); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Sick leave

Job summary

Sun Technologies in Orlando is seeking a Collections Specialist to perform various collections tasks, evaluate accounts, monitor delinquency, and coordinate with outside agencies to minimize financial risk. The role involves reporting and process improvement responsibilities within a 24-month contract.

The position requires strong analytical, negotiation, and communication skills, including handling bankruptcy-related activities and ensuring compliance with policies.

Qualifications

• High School Diploma or GED required.
• Minimum three years in collections and/or call center experience.
• Experience in utility collections preferred.
• Strong written and verbal communication skills.

Responsibilities

• Perform collections tasks, identify improvement opportunities, and track KPIs.
• Evaluate customer accounts for security deposits and manage deposit adequacy and billing.
• Monitor collection and severance processes based on financial analysis.
• Coordinate with outside collection agencies for data, invoice reconciliation and other needs.
• Contact delinquent customers by mail, email, or phone.
• Audit payment plans and monthly reporting.
• Coordinate write-offs and suggest process improvements.
• Explain company policies related to collection, severance, and write-off processes.
• Process bankruptcy requests and coordinate with attorneys; may appear in bankruptcy court.
• Participate in projects and testing of initiatives or other special assignments.
• Perform other duties as assigned.

Skills

Payment plans

Negotiation

Analytical skills

Communication

Microsoft Office

Credit & collections

KPI reporting

Account monitoring

Education

High School Diploma or GED

Tools

CC&B

OneView

MDM

LexisNexis

Experian

Pacer

Cognos

Power BI

Microsoft Excel

Job description

Location

• : Orlando
• , Florida

Duration

: Expected 24 month contract with possible extension

Job Description

Pay Rate: $25-27/hr the pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA
• 401(k)
• Sick leave in compliance with applicable state, federal, and local laws

Job Description

• Performs various collections tasks, identifies process improvement opportunities, and tracks and reports on completed activities and KPI’s to ensure financial risk is minimized.
• Evaluate customer accounts to ensure adequate security deposits and manage deposit adequacy and bill-up through various methods;
• Monitor collection and severance processes based on financial and credit analysis of both residential and commercial accounts;
• Act as liaison with outside collection agencies for account data, invoice reconciliation and other customer needs;
• Contact customers by mail, email, or telephone, regarding delinquent accounts that require special handling;
• Audit payment plans and payment arrangements based on established guidelines and maintain monthly reporting;
• Coordinate the write-off process from initiation to completion; Make recommendations for process improvements within Credit and Collections;
• Understand, interpret and explain company policies and procedures relating to collection, severance,and write off processes and the action related to each;
• Process Bankruptcy requests for service accounts, this includes communication with internal and external attorneys, handle deposits, and account set up; this may also require appearance in bankruptcy court;
• Participate in various projects, committees, and testing of new initiatives/programs or other special assignments;
• Perform other duties as assigned.

Skills Required

• Working knowledge of all, but not limited to, the following:
• Payment plan and payment arrangement set up;
• Process and procedures handbooks, training materials, and service request forms;
• Software Application (i.e., CC&B, , OneView, MDM, Lexis Nexis, Experian, Pacer, Cognos, Power Bi);
• Familiarity with all, but not limited to, the following:
• Equipment (i.e., Hi Path Phone System);
• Related industry, organizational and departmental policies, practices and procedures; legal guidelines, ordinances and laws;
• Strong written, verbal, and interpersonal communication skills;
• Excellent analytical skills to work with delinquent accounts and analyze account financial data, identify problems/opportunities, interpret policies, and propose solutions;
• Good negotiation skills to address payment plans and repayment;
• Make arithmetic computations using whole numbers, fractions and decimals, , and percentages;
• Proficient in Microsoft Office Suite (Outlook, Word)

Experience Required

• Customer Experience & Sales
• Action Oriented
• Attention to Detail
• Customer Focus
• Nimble Learning

Education Required

• High School Diploma or GED;
• Minimum of three (3) years of:
• collections/asset recovery
• and/or call center experience;
• Experience in a utility call center, preferred.