Collections Training Specialist

Caine & Weiner; Dallas (TX); On-site; USD 45,000 - 50,000; Full time

Job summary

Caine & Weiner is seeking a Collections Trainer in Farmers Branch, TX, with travel to Denison. Responsibilities include delivering training to new hires and staff, designing programs, and measuring effectiveness. The role emphasizes compliance, data-driven improvement, and collaboration with the Director of Training.

The position requires at least one year in collections and in-classroom training, strong communication, and proficiency with Microsoft Office. Salary ranges from 45k to 50k annually.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of experience in collections.
• Minimum of one year of experience in a classroom training environment.
• Experience in a call center is preferred.
• Proficiency in Microsoft Office Suite.
• Strong communication and interpersonal skills.

Responsibilities

• Conduct in-person and virtual training sessions, workshops, and seminars, ensuring effective communication of training content.
• Assist in designing and developing training programs, including e-learning modules, workshops, and other learning resources tailored to organizational needs.
• Develop and implement assessments to measure training effectiveness and participant progress, using feedback to enhance future sessions.
• Collaborate with the Director of Training to assess training needs and schedule appropriate training programs for employees.
• Establish systems to monitor employee performance in alignment with training objectives.
• Ensure compliance with company standards and procedures during training sessions.
• Provide ongoing support and guidance to trainees, addressing questions and concerns.

Skills

Training delivery

Analytical skills

Interpersonal skills

Communication

Time management

Discretion

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Caine & Weiner is seeking a Collections Trainer in Farmers Branch, TX, with travel to Denison. Responsibilities include delivering training to new hires and staff, designing programs, and measuring effectiveness. The role emphasizes compliance, data-driven improvement, and collaboration with the Director of Training.

The position requires at least one year in collections and in-classroom training, strong communication, and proficiency with Microsoft Office. Salary ranges from 45k to 50k annually.