Collections Trainer — In-Office, Lead New-Hire Training

Southern Auto Finance Company, LLC; Pompano Beach (FL); Vor Ort; USD 55.000 - 70.000; Vollzeit

Zusammenfassung

Southern Auto Finance Company, LLC is seeking a Collections Trainer to transform experienced collectors into skilled trainers and mentors. The role centers on preparing new hires for success, strengthening veteran performers, and maintaining a respectful customer experience while delivering measurable results.

This full-time position is in-office at SAFCO's headquarters in Pompano Beach, FL, with no remote options.

Qualifikationen

• Hands-on debt collections experience, including negotiating payment arrangements.
• Experience designing and delivering employee training, including classroom instruction and coaching.
• Ability to explain complex information clearly and adapt to different learning needs.
• Strong knowledge of compliant collection practices and accurate account documentation.
• Excellent communication and organization with multi-trainee support.

Aufgaben

• Lead new-hire training covering debt collections, negotiation techniques, customer communication, systems and compliance.
• Guide nesting program from classroom to live calls with coaching and readiness assessments.
• Teach collectors to address objections and negotiate realistic payment arrangements.
• Develop training materials, job aids, role-plays, and refresher courses.
• Review calls and accounts to identify skill gaps and provide actionable feedback.
• Collaborate with Account Services leadership to align training with goals and SAFCO procedures.
• Track trainee progress and adjust methods to improve outcomes.

Kenntnisse

Hands-on debt collections

Training design

Clear explanations

Compliance knowledge

Communication

Jobbeschreibung

Southern Auto Finance Company, LLC is seeking a Collections Trainer to transform experienced collectors into skilled trainers and mentors. The role centers on preparing new hires for success, strengthening veteran performers, and maintaining a respectful customer experience while delivering measurable results.

This full-time position is in-office at SAFCO's headquarters in Pompano Beach, FL, with no remote options.