Auto Finance Collections Specialist — Onsite Growth

SAFCO; Pompano Beach (FL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Training provided

Career growth

Health benefits

401(k) plan

Job summary

SAFCO is seeking motivated Collections Specialists at our Pompano Beach headquarters. You will work with customers who have fallen behind on auto loan payments, explain options, and negotiate workable solutions while protecting the company’s interests.

Previous collections, call-center, customer service, sales, banking, or financial-services experience helps, but we will train strong communicators. Bilingual English/Spanish/Portuguese is a plus but not required.

Qualifications

• Strong verbal communication and active listening skills.
• Professional, respectful, customer-focused approach.
• Confidence handling challenging conversations.
• Sound judgment and practical problem solving.
• Persistence and resilience with a positive attitude.
• Ability to negotiate solutions and gain customer commitment.
• Strong organization and attention to detail.

Responsibilities

• Communicate with customers regarding past-due automobile loan payments via outbound, manual, and inbound calls.
• Listen to understand circumstances leading to delinquency.
• Identify practical payment solutions that help both customer and company.
• Explain importance of maintaining payments and rebuilding credit.
• Negotiate payment arrangements and secure commitments while preserving relationships.
• Document conversations, arrangements, and account activity.
• Perform basic skip tracing to locate customers and update contacts.
• Manage assigned accounts and follow-up commitments.
• Follow the Fair Debt Collection Practices Act and company policies.
• Participate in training and development activities.
• Assist with other responsibilities as needed.

Skills

Verbal communication

Active listening

Negotiation

Relationship building

Problem solving

Persistence

Organization

Tools

CRM software

Job description

SAFCO is seeking motivated Collections Specialists at our Pompano Beach headquarters. You will work with customers who have fallen behind on auto loan payments, explain options, and negotiate workable solutions while protecting the company’s interests.

Previous collections, call-center, customer service, sales, banking, or financial-services experience helps, but we will train strong communicators. Bilingual English/Spanish/Portuguese is a plus but not required.