Collections Specialist - Solve Payments, Build Credit

Southern Auto Finance Company, LLC; Pompano Beach (FL); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Training provided

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off and paid holidays

Life and disability insurance

Résumé du poste

Southern Auto Finance Company, LLC in Pompano Beach is seeking motivated Collections Specialists to work directly with customers who have fallen behind on auto loan payments. You will listen to circumstances, explain options, and negotiate workable solutions to help customers move forward while protecting the company's interests.

This onsite role emphasizes clear communication, resilience, and sound judgment. Training is provided, and bilingual ability is a plus.

Qualifications

• Strong verbal communication and active listening skills.
• Professional, respectful, customer-focused approach.
• Confidence handling challenging conversations.
• Sound judgment and practical problem-solving abilities.
• Persistence, emotional resilience, and a positive attitude.

Responsabilités

• Communicate with customers regarding past-due automobile loan payments through outbound dialer campaigns, manual calls, and incoming calls.
• Listen carefully to understand the circumstances contributing to a customer's delinquency.
• Work with customers to identify practical payment solutions that support both the customer and the Company.
• Explain the importance of maintaining payments and rebuilding credit in a clear, respectful, and helpful manner.
• Negotiate payment arrangements and secure commitments while maintaining positive customer relationships.
• Accurately document customer conversations, payment arrangements, and account activity.
• Perform basic skip tracing to locate customers and obtain updated contact information.
• Manage assigned accounts and follow-up commitments with consistency and attention to detail.
• Follow the Fair Debt Collection Practices Act, Company policies, and established quality-assurance standards.
• Participate in training, coaching, and performance-development activities.
• Assist with other responsibilities and team initiatives as needed.

Connaissances

Verbal communication

Active listening

Negotiation

Resilience

Bilingual (EN/ES or EN/PT)

Description du poste

Southern Auto Finance Company, LLC in Pompano Beach is seeking motivated Collections Specialists to work directly with customers who have fallen behind on auto loan payments. You will listen to circumstances, explain options, and negotiate workable solutions to help customers move forward while protecting the company's interests.

This onsite role emphasizes clear communication, resilience, and sound judgment. Training is provided, and bilingual ability is a plus.