Collections Trainer

Southern Auto Finance Company, LLC; Pompano Beach (FL); On-site; USD 55,000 - 70,000; Full time

Job summary

Southern Auto Finance Company, LLC is seeking a Collections Trainer to transform experienced collectors into skilled trainers and mentors. The role centers on preparing new hires for success, strengthening veteran performers, and maintaining a respectful customer experience while delivering measurable results.

This full-time position is in-office at SAFCO's headquarters in Pompano Beach, FL, with no remote options.

Qualifications

• Hands-on debt collections experience, including negotiating payment arrangements.
• Experience designing and delivering employee training, including classroom instruction and coaching.
• Ability to explain complex information clearly and adapt to different learning needs.
• Strong knowledge of compliant collection practices and accurate account documentation.
• Excellent communication and organization with multi-trainee support.

Responsibilities

• Lead new-hire training covering debt collections, negotiation techniques, customer communication, systems and compliance.
• Guide nesting program from classroom to live calls with coaching and readiness assessments.
• Teach collectors to address objections and negotiate realistic payment arrangements.
• Develop training materials, job aids, role-plays, and refresher courses.
• Review calls and accounts to identify skill gaps and provide actionable feedback.
• Collaborate with Account Services leadership to align training with goals and SAFCO procedures.
• Track trainee progress and adjust methods to improve outcomes.

Skills

Hands-on debt collections

Training design

Clear explanations

Compliance knowledge

Communication

Job description

Turn Your Experience into Someone Else's Opportunity.

Great collectors know how to listen, negotiate, and find solutions. Great trainers help others develop those same skills.

SAFCO is seeking a Collections Trainer who combines practical debt collections experience with a passion for teaching and developing people. You'll prepare new employees for success, strengthen the skills of experienced collectors, and help build a team that delivers results while treating customers with professionalism and respect.

Note that this role is full time in office, and there are no hybrid or remote options available.

What You'll Do

• Lead new-hire training covering debt collections, negotiation techniques, customer communication, systems, account documentation, and compliance.
• Guide employees through a structured nesting program - the transition from classroom learning to live customer interactions, with close coaching, call monitoring, and readiness assessments.
• Teach collectors how to understand customers' circumstances, address objections, and negotiate realistic payment arrangements.
• Develop practical training materials, job aids, role-playing exercises, and refresher courses.
• Review calls and accounts to identify skill gaps and provide clear, constructive feedback.
• Partner with Account Services leadership to align training with collection goals, quality standards, and SAFCO procedures.
• Track employee progress and training results, adjusting your approach to improve proficiency and performance.

What You Bring

• Hands-on debt collections experience, including negotiating payment arrangements and resolving challenging customer situations.
• Experience designing and delivering employee training, including classroom instruction and individual coaching.
• The ability to explain complex information clearly, demonstrate effective techniques, and adapt to different learning needs.
• Strong knowledge of compliant collection practices, customer service, and accurate account documentation.
• Strong communication, organization, and follow-through, with the ability to support multiple trainees and priorities.
• Proficiency with Microsoft Office and collections or loan-servicing systems.

Especially helpful:

Experience developing or managing new-hire nesting programs, auto finance collections experience, and familiarity with Nortridge Loan System (NLS) or learning management systems.

Why SAFCO?

At SAFCO, Potential. Opportunity. Prosperity. shapes how we support our customers and develop our people. You'll have the opportunity to make a visible impact by helping employees build confidence, strengthen their skills, and succeed in their careers.

We offer medical, dental, and vision coverage; a 401(k) plan; paid time off; and employee wellness and engagement programs.

This position is based at our Pompano Beach headquarters and requires working onsite five days per week. Candidates must live within commuting distance or be willing to relocate.

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SAFCO is an equal opportunity employer and a drug-free workplace.