Onsite Collections Trainer & Development Lead

SAFCO; Pompano Beach (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid time off

Job summary

SAFCO is seeking a Collections Trainer to prepare new employees for success, strengthen the abilities of experienced collectors, and build a high-performing team. This on-site role in Pompano Beach focuses on practical debt collections training, coaching, and continuous development of staff.

You will design materials, lead training sessions, monitor performance, and ensure compliance while maintaining a customer-centric approach.

Qualifications

• Hands-on debt collections experience including negotiating payment arrangements and resolving difficult customer situations.
• Experience designing and delivering employee training, including classroom instruction and coaching.

Responsibilities

• Lead new-hire training covering debt collections, negotiation techniques, customer communication, systems, account documentation, and compliance.
• Guide nesting program from classroom learning to live customer interactions with coaching and readiness assessments.
• Teach collectors how to understand customer circumstances, address objections, and negotiate payment arrangements.
• Develop training materials, job aids, role-plays, and refresher courses.
• Review calls and accounts to identify skill gaps and provide feedback.
• Partner with leadership to align training with collection goals and SAFCO procedures.
• Track progress and adjust training to improve proficiency and performance.

Tools

Microsoft Office

Job description

SAFCO is seeking a Collections Trainer to prepare new employees for success, strengthen the abilities of experienced collectors, and build a high-performing team. This on-site role in Pompano Beach focuses on practical debt collections training, coaching, and continuous development of staff.

You will design materials, lead training sessions, monitor performance, and ensure compliance while maintaining a customer-centric approach.