Collections Team Lead & Performance Coach

OneMain Financial; Tempe (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

OneMain Financial in Tempe, AZ is seeking a Collections Supervisor to lead a team of 12–15 agents, driving performance and achieving portfolio goals. You will review metrics, coach for quality, and facilitate training while negotiating with customers to resolve delinquencies.

The role requires advanced collections knowledge, strong negotiation, and the ability to collaborate with Risk Operations and HR on staffing and retention. On-site position with competitive benefits.

Qualifications

• Advanced understanding of collections and strong negotiation skills.
• Experience resolving escalated calls.
• Proven ability to coach, develop, and lead collectors.
• Effective self-management and workflow prioritization.
• Skills in interpreting procedures to determine best resolutions.

Responsibilities

• Lead a team of 12–15 collection agents to drive performance and achieve portfolio goals.
• Review metrics and call quality; provide feedback for continuous improvement.
• Facilitate training and administer corrective actions as needed.
• Negotiate with customers to resolve delinquency and ensure compliance.
• Meet production indicators in a goal-driven environment.
• Collaborate with Risk Operations and participate in recruiting and retention efforts.

Skills

Negotiation

Coaching

Leadership

Workflow prioritization

Self-management

Procedures interpretation

Education

HS Diploma / GED

Job description

OneMain Financial in Tempe, AZ is seeking a Collections Supervisor to lead a team of 12–15 agents, driving performance and achieving portfolio goals. You will review metrics, coach for quality, and facilitate training while negotiating with customers to resolve delinquencies.

The role requires advanced collections knowledge, strong negotiation, and the ability to collaborate with Risk Operations and HR on staffing and retention. On-site position with competitive benefits.