Collections Team Lead: Performance, Coaching & Compliance

General Revenue Corporation; Mason (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

General Revenue Corporation is seeking a Collection Supervisor to lead a collection team, translating revenue goals into daily execution. You will coach collectors, monitor performance, and ensure adherence to policy and applicable law.

You will drive production, develop talent, and manage daily operations while maintaining consumer and client experience. Strong leadership and FDCPA knowledge are essential.

Qualifications

• High school diploma or equivalent.
• Minimum one year of collection and/or banking experience.
• Working knowledge of the FDCPA and ability to learn and apply client, state, and federal requirements.
• Proficiency working in a Windows environment and with Microsoft Office products.
• Ability to meet licensing qualifications in states requiring collector licensure.
• Prior supervisory or team-lead experience preferred; ACA Collector Certificate preferred.

Responsibilities

• Set and communicate daily, weekly, and monthly production expectations for the team.
• Own achievement of assigned team revenue and performance goals; identify pacing gaps early and execute a recovery plan.
• Monitor collector production throughout the day and redirect activity when results fall behind expectations.
• Provide second talk-offs, negotiation support, escalations, and real‑time assistance on difficult accounts.
• Ensure collectors follow the approved daily agenda, campaign strategy, account priorities, and work standards.

Education

Some College

Bachelor’s Degree

Master’s Degree

XOther (specify) High School Diploma

Job description

General Revenue Corporation is seeking a Collection Supervisor to lead a collection team, translating revenue goals into daily execution. You will coach collectors, monitor performance, and ensure adherence to policy and applicable law.

You will drive production, develop talent, and manage daily operations while maintaining consumer and client experience. Strong leadership and FDCPA knowledge are essential.