Collections Support Specialist – Member Outreach & Admin

PSECU Pennsylvania State Employees Credit Union; Pennsylvania; Vor Ort; USD 19.000 - 30.000; Vollzeit

Zusammenfassung

PSECU Pennsylvania State Employees Credit Union is seeking a Collection Support specialist to handle administrative duties in the Credit Solutions unit. This role includes mail processing, delinquent-member outreach, and other clerical tasks to support cash postings and account updates.

The position operates 100% onsite, with a Monday–Friday schedule from 9:00 AM to 5:00 PM, and will involve courtesy calls, compliance adherence, and training of new staff as needed.

Qualifikationen

• High School (Required) Any equivalent combination of experience and education.

Aufgaben

• Courtesy Calls: Makes inbound and outbound courtesy calls to members with past-due loans.
• Legal Compliance and Risk Management: Ensure compliance with relevant laws and regulations and manage risks within assigned responsibilities.
• Administrative Support: Opens and distributes department mail and supports emails. Executes checks securely and posts them to accounting systems and member accounts. Processes, maintains, and documents returned and incoming correspondence. Ensures proper execution of all vendor bills. Processes, maintains, and documents cease and desist requests. Works with management to process and maintain charged-off collection accounts.
• Training and Development: Assist in training new staff. Other duties as assigned.

Jobbeschreibung

PSECU Pennsylvania State Employees Credit Union is seeking a Collection Support specialist to handle administrative duties in the Credit Solutions unit. This role includes mail processing, delinquent-member outreach, and other clerical tasks to support cash postings and account updates.

The position operates 100% onsite, with a Monday–Friday schedule from 9:00 AM to 5:00 PM, and will involve courtesy calls, compliance adherence, and training of new staff as needed.