Collection Support

PSECU Pennsylvania State Employees Credit Union; Pennsylvania; On-site; USD 19,000 - 30,000; Full time

Job summary

PSECU Pennsylvania State Employees Credit Union is seeking a Collection Support specialist to handle administrative duties in the Credit Solutions unit. This role includes mail processing, delinquent-member outreach, and other clerical tasks to support cash postings and account updates.

The position operates 100% onsite, with a Monday–Friday schedule from 9:00 AM to 5:00 PM, and will involve courtesy calls, compliance adherence, and training of new staff as needed.

Qualifications

• High School (Required) Any equivalent combination of experience and education.

Responsibilities

• Courtesy Calls: Makes inbound and outbound courtesy calls to members with past-due loans.
• Legal Compliance and Risk Management: Ensure compliance with relevant laws and regulations and manage risks within assigned responsibilities.
• Administrative Support: Opens and distributes department mail and supports emails. Executes checks securely and posts them to accounting systems and member accounts. Processes, maintains, and documents returned and incoming correspondence. Ensures proper execution of all vendor bills. Processes, maintains, and documents cease and desist requests. Works with management to process and maintain charged-off collection accounts.
• Training and Development: Assist in training new staff. Other duties as assigned.

Job description

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... The Collection Support position is responsible for completing administrative duties in the Credit Solutions unit. This includes but is not limited to inbound and outbound mail processing, performing outreaching to delinquent members, and other clerical and administrative duties as assigned by management.

Schedule: Monday thru Friday, 9:00AM to 5:00PM. 100% onsite.

In this position, you will

• Courtesy Calls: Makes inbound and outbound courtesy calls to members with past-due loans.
• Legal Compliance and Risk Management: Ensure compliance with relevant laws and regulations and manage risks within assigned responsibilities.
• Administrative Support: Opens and distributes department mail and supports emails. Executes checks securely and posts them to accounting systems and member accounts. Processes, maintains, and documents returned and incoming correspondence. Ensures proper execution of all vendor bills. Processes, maintains, and documents cease and desist requests. Works with management to process and maintain charged-off collection accounts.
• Training and Development: Assist in training new staff. Other duties as assigned.

Qualifications

High School (Required) Any equivalent combination of experience and education.| Required

In 1934, 22 ordinary people pooled $90 of their own money and formed PSECU, a not-for-profit credit union, to provide a better life for themselves and their families. Since then, PSECU has grown to over $8 billion in assets, more than 590,000 members, and approximately 850 employees. We’ve been recognized by several organizations for our high-quality, low-cost financial products and services, positive member experience, and commitment to helping our Members Achieve More.