Collections Supervisor — Lead Team, Improve Cash Flow

Community Health Systems, Inc.; Franklin (TN); Remoto; USD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Coverage

401(k) Matching

Student Loan Support

Tuition Assistance

Competitive Pay & Benefits

Descrizione del lavoro

Community Health Systems, Inc. is seeking a Supervisor, Collections to lead the collections team and drive cash flow improvements. You will guide daily operations, ensure regulatory compliance, and collaborate with billing, customer service, and legal to resolve payment issues.

The role emphasizes coaching, performance monitoring, and development of collection strategies to reduce delinquency while maintaining positive client relationships. Strong leadership and communication are essential.

Competenze

• Strong understanding of collections processes, regulations, and compliance standards.
• Proficiency in collections software and financial systems.
• Excellent communication and interpersonal skills to interact with team members, clients, and stakeholders effectively.
• Strong analytical and problem-solving skills with the ability to resolve complex issues.
• Demonstrated ability to lead, coach, and motivate a team to achieve performance goals.
• High level of attention to detail and organizational skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.

Mansioni

• Supervises daily activities of the collections team, ensuring compliance with organizational policies, procedures, and regulatory guidelines.
• Monitors and evaluates team performance, providing regular feedback, coaching, and training to meet individual and departmental goals.
• Develops and implements collection strategies to reduce delinquency and improve cash flow.
• Reviews and resolves escalated accounts or disputes, coordinating with internal departments and external clients as necessary.
• Ensures accurate documentation and maintenance of records related to collections, payments, and account resolutions in accordance with organizational and regulatory standards.
• Analyzes collection data to identify trends, opportunities, and areas for improvement, preparing detailed reports for management.
• Participates in hiring, onboarding, and training new team members to ensure a high-performing and compliant workforce.
• Collaborates with internal stakeholders, such as billing, customer service, and legal, to address and resolve payment or account issues.
• Contributes to the development of policies and procedures related to collections, recommending changes to enhance efficiency and effectiveness.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Conoscenze

Leadership

Analytical skills

Communication

Attention to detail

MS Office

Formazione

H.S. Diploma or GED

Associate degree in Finance/Business Administration or related field

Strumenti

Collections software

Financial systems

CRM

Descrizione del lavoro

Community Health Systems, Inc. is seeking a Supervisor, Collections to lead the collections team and drive cash flow improvements. You will guide daily operations, ensure regulatory compliance, and collaborate with billing, customer service, and legal to resolve payment issues.

The role emphasizes coaching, performance monitoring, and development of collection strategies to reduce delinquency while maintaining positive client relationships. Strong leadership and communication are essential.