Supervisor, Collections (REMOTE)

Shared Services Center - Nashville; Franklin (TN); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Coverage

401(k) Matching

Student Loan Support

Tuition Assistance

Competitive Pay & Benefits

Job summary

Community Health Systems, Inc. is seeking a Supervisor, Collections to lead the collections team and drive cash flow improvements. You will guide daily operations, ensure regulatory compliance, and collaborate with billing, customer service, and legal to resolve payment issues.

The role emphasizes coaching, performance monitoring, and development of collection strategies to reduce delinquency while maintaining positive client relationships. Strong leadership and communication are essential.

Qualifications

• Strong understanding of collections processes, regulations, and compliance standards.
• Proficiency in collections software and financial systems.
• Excellent communication and interpersonal skills to interact with team members, clients, and stakeholders effectively.
• Strong analytical and problem-solving skills with the ability to resolve complex issues.
• Demonstrated ability to lead, coach, and motivate a team to achieve performance goals.
• High level of attention to detail and organizational skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.

Responsibilities

• Supervises daily activities of the collections team, ensuring compliance with organizational policies, procedures, and regulatory guidelines.
• Monitors and evaluates team performance, providing regular feedback, coaching, and training to meet individual and departmental goals.
• Develops and implements collection strategies to reduce delinquency and improve cash flow.
• Reviews and resolves escalated accounts or disputes, coordinating with internal departments and external clients as necessary.
• Ensures accurate documentation and maintenance of records related to collections, payments, and account resolutions in accordance with organizational and regulatory standards.
• Analyzes collection data to identify trends, opportunities, and areas for improvement, preparing detailed reports for management.
• Participates in hiring, onboarding, and training new team members to ensure a high-performing and compliant workforce.
• Collaborates with internal stakeholders, such as billing, customer service, and legal, to address and resolve payment or account issues.
• Contributes to the development of policies and procedures related to collections, recommending changes to enhance efficiency and effectiveness.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Leadership

Analytical skills

Communication

Attention to detail

MS Office

Education

H.S. Diploma or GED

Associate degree in Finance/Business Administration or related field

Tools

Collections software

Financial systems

CRM

Job description

Benefits

• Comprehensive Health Coverage – Medical, dental, and vision plans to keep you and your family healthy.
• Future Security: 401(k) with matching
• Student Loan Support – Up to $10,000 repayment assistance, because we invest in your future.
• Educational Tuition Assistance
• Competitive Pay & Full Benefits – A salary and package designed to reward your expertise and dedication.

Job Summary

The Supervisor, Collections serves as the frontline leader within the collections team, responsible for managing daily operations, guiding team members, and ensuring compliance with established procedures and regulations. This role focuses on improving cash flow, minimizing bad debt, and maintaining positive client relationships. While providing hands-on support, the Supervisor collaborates with internal departments to address payment issues, resolves escalated accounts, and monitors team performance.

Essential Functions

• Supervises daily activities of the collections team, ensuring compliance with organizational policies, procedures, and regulatory guidelines.
• Monitors and evaluates team performance, providing regular feedback, coaching, and training to meet individual and departmental goals.
• Develops and implements collection strategies to reduce delinquency and improve cash flow.
• Reviews and resolves escalated accounts or disputes, coordinating with internal departments and external clients as necessary.
• Ensures accurate documentation and maintenance of records related to collections, payments, and account resolutions in accordance with organizational and regulatory standards.
• Analyzes collection data to identify trends, opportunities, and areas for improvement, preparing detailed reports for management.
• Participates in hiring, onboarding, and training new team members to ensure a high-performing and compliant workforce.
• Collaborates with internal stakeholders, such as billing, customer service, and legal, to address and resolve payment or account issues.
• Contributes to the development of policies and procedures related to collections, recommending changes to enhance efficiency and effectiveness.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required
• Associate Degree in Finance, Business Administration, or a related field preferred
• 3-5 years of experience in collections, accounts receivable, or a related field required
• 1-2 years of supervisory or team leadership experience preferred

Knowledge, Skills and Abilities

• Strong understanding of collections processes, regulations, and compliance standards.
• Proficiency in collections software and financial systems.
• Excellent communication and interpersonal skills to interact with team members, clients, and stakeholders effectively.
• Strong analytical and problem-solving skills with the ability to resolve complex issues.
• Demonstrated ability to lead, coach, and motivate a team to achieve performance goals.
• High level of attention to detail and organizational skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

The Shared Services Center - Nashville provides business office support functions like billing, insurance follow-up, call center customer service, data entry and more for hospitals and healthcare providers. But we're not only about work. We know employing a skilled and engaged team of professionals is vitally important to our success, so we make sure to offer competitive benefits, recognition programs, professional development opportunities and a fun and engaging team environment.

Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.