Collections Supervisor

Soni; Old Bridge (NJ); Hybrid; USD 115,000 - 130,000; Full time

Job summary

Soni's client in the professional services industry is seeking a Collections Supervisor to lead a high-performing team responsible for a portfolio of complex client accounts. This hands-on leader will coach, mentor, and develop staff, partner with Billing, Finance, and Client Services, and drive cash collections and process improvements in a global organization.

The role is Mostly Remote with Hybrid – approximately 1 day per month on-site in Old Bridge, NJ.

Qualifications

• Direct people management experience with coaching and performance reviews.
• Experience handling escalated collections matters and complex client issues.
• Strong stakeholder management and relationship-building skills.
• Experience managing aged receivables and collections metrics.
• Ability to operate with minimal day-to-day oversight.
• Excellent communication and leadership abilities.

Responsibilities

• Supervise day-to-day operations of the collections team with a client portfolio.
• Coach, mentor, and develop team members with regular feedback.
• Conduct performance reviews and support employee development.
• Escalation point for complex collections issues and disputes.
• Partner with Billing, Finance, and Client Services to improve collections and reduce aged receivables.
• Monitor performance metrics and identify risks and improvement opportunities.
• Drive process improvements and automation initiatives.

Skills

Leadership supervision

Coaching

Stakeholder management

Performance reviews

Process improvement

Tools

ERP systems

Job description

Mostly Remote | Old Bridge, NJ (Hybrid – Approximately 1 day per month on-site)

Permanent

Soni's client in the professional services industry is seeking a Collections Supervisor to lead a high-performing collections team while managing a portfolio of complex client accounts. This is an exciting opportunity for a hands-on collections leader who enjoys coaching teams, partnering with senior stakeholders, driving process improvements, and making a meaningful impact within a global organization.

Responsibilities of the Collections Supervisor:

• Supervise the day-to-day operations of the collections team while managing a portfolio of client accounts
• Coach, mentor, and develop team members through regular feedback and performance management
• Conduct performance reviews and support employee development and accountability
• Serve as the escalation point for complex collections issues, payment disputes, and client concerns
• Partner with Billing, Finance, Client Services, and internal stakeholders to improve cash collections and reduce aged receivables
• Monitor collections performance metrics and identify trends, risks, and improvement opportunities
• Allocate workloads and ensure service levels and collection goals are achieved
• Drive process improvements, automation initiatives, and operational efficiencies
• Support reporting, change management, and finance transformation projects
• Foster a collaborative, customer-focused, and high-performing team environment

Requirements of the Collections Supervisor:

• Direct people management experience with responsibility for coaching, mentoring, and performance reviews
• Experience managing escalated collections matters and resolving complex client issues
• Strong stakeholder management and relationship-building skills
• Experience managing aged receivables and collections performance metrics
• Ability to work independently and lead with minimal day-to-day oversight
• Excellent communication, leadership, and organizational skills
• Experience working across multiple time zones or within a global organization preferred
• Process improvement, automation, or operational transformation experience preferred
• Professional services, legal, consulting, or complex B2B collections experience preferred

Compensation: $115,000–$130,000

Compensation may vary based on experience, skills, and qualifications.

Please apply for immediate consideration!