Collections Supervisor

LHH; Phoenix (AZ); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

20 days PTO/sick time

401k matching (3%)

Profit Sharing (3%)

Cash balance retirement plan (equal to 5% of earnings)

Job summary

A leading financial services company in Phoenix, Arizona is seeking an experienced professional to manage their collections team and oversee credit functions. Responsibilities include reducing bad debt, preparing financial reports, and ensuring compliance with internal controls. The ideal candidate will have a Bachelor's degree and three years of relevant experience. This hybrid role offers competitive compensation, including benefits like PTO and profit sharing.

Qualifications

• Bachelor's degree from a four-year college or university and three years related experience is required.

Responsibilities

• Drive reduction of bad debt by managing receivables over 30 days.
• Lead and develop the collections team with performance management.
• Oversee the credit function including evaluating credit requests.
• Prepare and deliver receivables reporting for leadership review.
• Monitor high-risk accounts and partner to resolve issues.
• Review and approve billing transactions for accuracy.
• Serve as primary contact for receivables-related audits.
• Maintain and enhance SOPs and documentation.
• Partner with IT/ERP teams on improvements.
• Support Finance leadership with aligned initiatives.

Skills

Customer Service

Interpersonal Skills

Planning/Organizing

Motivation skills

Education

Bachelor's degree (B. A.)

Job description

Setting:

Hybrid (3 days onsite/2 days remote)

Compensation:

$90k - $100k + 20 days PTO/sick time + 401k matching (3% matching) + Profit Sharing (3%) + cash balance retirement plan (equal to 5% of earnings)

What You’ll Do

• Drive reduction of bad debt by actively managing receivables over 30 days, payment plans, adjustments, and disputed balances.
• Lead and develop the collections team, including performance management, compliance with internal controls, and adherence to company standards.
• Oversee the credit function, including evaluating credit requests, setting or revoking terms, and communicating decisions internally and externally.
• Prepare and deliver weekly and monthly receivables, aging, DSO, and portfolio‑level reporting for leadership and executive review.
• Monitor high‑risk and escalated accounts and partner with Sales, Customer Service, Operations, and external parties to resolve issues.
• Review and approve billing transactions and ensure accuracy across designated operational segments.
• Serve as primary point of contact for receivables‑related audits, ensuring SOX compliance and documentation integrity.
• Maintain and enhance SOPs, business continuity documentation, and internal processes.
• Partner with IT/ERP teams on issue resolution, system enhancements, testing, and process improvements.
• Support Finance leadership with analysis and initiatives aligned with departmental objectives.

You Have These Skills

• Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control.
• Planning/Organizing - prioritizes and plans work activities; uses time efficiently; sets goals and objectives; organizes or schedules other people and their tasks.
• Ability to motivate staff, including developing measurable standards for each direct support.

And These Qualifications

• Bachelor's degree (B. A.) from four-year college or university and three years related experience is required.