Collections Strategy Lead | Credit Recovery & Compliance

Auburn University; Auburn (AL); On-site; USD 70,000 - 95,000; Full time

Job summary

Auburn University in Auburn, AL, seeks a Collections Manager to lead the credit union's collections across consumer, credit card, and real estate-secured accounts. The role emphasizes strategic collection programs, staff development, and regulatory compliance.

The position focuses on reducing delinquency, improving recoveries, and collaborating with Lending, Risk, and Compliance to safeguard financial health.

Qualifications

• Bachelor's degree in business, finance, or a related field.
• Minimum of 5 years of collections or lending experience, with at least 2 years in a supervisory or lead capacity.
• Working knowledge of FDCPA, FCRA, Regulation Z, Regulation B, bankruptcy proceedings, and repossession/foreclosure laws.
• Credit union or financial institution experience strongly preferred.

Responsibilities

• Oversee day-to-day operations of the collections department, including early-stage delinquency, late-stage collections, repossession, foreclosure referral, skip tracing, and charge-off/recovery processes.
• Develop, implement, and refine collection strategies to reduce delinquency and net charge-off ratios while supporting member retention.
• Supervise, train, schedule, and evaluate collections staff; set goals and provide coaching and feedback.
• Ensure compliance with FDCPA, FCRA, Regulation Z, Regulation B, bankruptcy law, and applicable state collection statutes.
• Review and approve loan modifications, extensions, repayment plans, skip-payments, and settlements.
• Monitor portfolio delinquency, roll rates, recovery rates, and charge-off trends; report to senior management.
• Coordinate with compliance, legal, and outside agencies on repossessions, foreclosures, bankruptcies, and litigation as needed.
• Manage relationships with third-party collection agencies and vendors; evaluate performance.
• Ensure accurate and timely credit bureau reporting for delinquent, charged-off, and recovered accounts.
• Respond to escalated member disputes, hardship requests, and complaints related to collections.
• Maintain up-to-date collection policies; train staff on regulatory requirements and Credit Union policy.
• Prepare for internal audits, NCUA examinations, and compliance reviews related to collections.
• Perform other duties as assigned.

Tools

Core banking systems

Loan servicing systems

Collections software

Microsoft Excel

Job description

Auburn University in Auburn, AL, seeks a Collections Manager to lead the credit union's collections across consumer, credit card, and real estate-secured accounts. The role emphasizes strategic collection programs, staff development, and regulatory compliance.

The position focuses on reducing delinquency, improving recoveries, and collaborating with Lending, Risk, and Compliance to safeguard financial health.