Collections Call Center Agent — Uncapped Earnings Potential

Ncb-Management-Services,-Inc; Jacksonville (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Ncb-Management-Services, Inc. is seeking Call Center Agents to manage overdue accounts and help customers find realistic paths toward financial resolution.

You will contact customers via phone, email, or mail, discuss unpaid bills, and negotiate payment plans while maintaining accurate records and ensuring compliance with relevant laws and regulations. We offer uncapped earning potential with competitive hourly pay and weekly pay.

Qualifications

• Strong communication and active-listening skills.
• Ability to stay composed, confident and solutions-focused.
• Comfort working with performance metrics and structured call expectations.
• Basic computer proficiency and ability to learn new systems.
• Prior collections or call center experience is helpful but not required. We provide training.

Responsibilities

• Make and receive calls to discuss past-due accounts with customers.
• Provide clear, empathetic explanations of account status and available resolution options.
• Negotiate payment arrangements in alignment with Company guidelines and compliance requirements.
• Document all interactions accurately and efficiently.
• Meet daily, weekly and monthly performance goals.
• Maintain professionalism and adhere to all federal, stated and Company regulations, including FDCPA.

Skills

Communication skills

Active listening

Emotional resilience

Performance metrics

Basic computer skills

Learn new systems

Collections experience (helpful)

Job description

Ncb-Management-Services, Inc. is seeking Call Center Agents to manage overdue accounts and help customers find realistic paths toward financial resolution.

You will contact customers via phone, email, or mail, discuss unpaid bills, and negotiate payment plans while maintaining accurate records and ensuring compliance with relevant laws and regulations. We offer uncapped earning potential with competitive hourly pay and weekly pay.