Collections Specialist — Strengthen Relationships & Cash Flow

Johnstone Supply, The Balsan Group; Albuquerque (NM); In loco; USD 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Comprehensive medical, dental, and视觉?g

401(k)

Paid time off and holidays

Career growth and advancement

Supportive team environment

Growing industry leader

Descrizione del lavoro

Johnstone Supply, The Balsan Group in Albuquerque seeks a Collections Specialist to build relationships, resolve past-due balances, and improve cash flow while delivering outstanding customer service.

You will monitor aging accounts, negotiate payment plans, and collaborate with Sales, Customer Service, and Accounting to keep records accurate and accounts current. We're offering a supportive team and growth opportunities.

Competenze

• 2+ years of collections, AR, or related experience.
• Strong communication and negotiation skills.
• Ability to handle difficult conversations professionally.
• Attention to detail and organizational skills.
• Proficiency in Microsoft Office, especially Excel.
• Experience with ERP, accounting, or CRM systems preferred.
• Ability to manage multiple accounts in a fast-paced environment.

Mansioni

• Monitor and manage aging accounts receivable balances.
• Contact customers regarding past-due invoices via phone and email.
• Investigate and resolve billing discrepancies and payment disputes.
• Negotiate payment arrangements and follow up on payment commitments.
• Maintain accurate records of collection activities and customer interactions.
• Collaborate with Sales, Customer Service, and Accounting teams to resolve account issues.
• Reconcile customer accounts and assist with payment application.
• Review account status and email delinquent accounts when necessary.
• Prepare and maintain collection and aging reports.

Conoscenze

Collections experience

Accounts receivable

Customer service

Negotiation

Strumenti

Excel

ERP system

CRM system

Descrizione del lavoro

Johnstone Supply, The Balsan Group in Albuquerque seeks a Collections Specialist to build relationships, resolve past-due balances, and improve cash flow while delivering outstanding customer service.

You will monitor aging accounts, negotiate payment plans, and collaborate with Sales, Customer Service, and Accounting to keep records accurate and accounts current. We're offering a supportive team and growth opportunities.