Collections Specialist

Johnstone Supply, The Balsan Group; Albuquerque (NM); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive medical, dental, and视觉?g

401(k)

Paid time off and holidays

Career growth and advancement

Supportive team environment

Growing industry leader

Job summary

Johnstone Supply, The Balsan Group in Albuquerque seeks a Collections Specialist to build relationships, resolve past-due balances, and improve cash flow while delivering outstanding customer service.

You will monitor aging accounts, negotiate payment plans, and collaborate with Sales, Customer Service, and Accounting to keep records accurate and accounts current. We're offering a supportive team and growth opportunities.

Qualifications

• 2+ years of collections, AR, or related experience.
• Strong communication and negotiation skills.
• Ability to handle difficult conversations professionally.
• Attention to detail and organizational skills.
• Proficiency in Microsoft Office, especially Excel.
• Experience with ERP, accounting, or CRM systems preferred.
• Ability to manage multiple accounts in a fast-paced environment.

Responsibilities

• Monitor and manage aging accounts receivable balances.
• Contact customers regarding past-due invoices via phone and email.
• Investigate and resolve billing discrepancies and payment disputes.
• Negotiate payment arrangements and follow up on payment commitments.
• Maintain accurate records of collection activities and customer interactions.
• Collaborate with Sales, Customer Service, and Accounting teams to resolve account issues.
• Reconcile customer accounts and assist with payment application.
• Review account status and email delinquent accounts when necessary.
• Prepare and maintain collection and aging reports.

Skills

Collections experience

Accounts receivable

Customer service

Negotiation

Tools

Excel

ERP system

CRM system

Job description

Join Our Team!

Are you a driven professional who enjoys building relationships, solving problems, and helping businesses stay financially healthy? We're looking for a Collections Specialist to join our team and play a critical role in managing customer accounts, improving cash flow, and delivering excellent customer service.

In this role, you'll work closely with customers and internal teams to resolve outstanding balances while maintaining positive business relationships.

What You'll Do

• Monitor and manage aging accounts receivable balances.
• Contact customers regarding past-due invoices via phone and email.
• Investigate and resolve billing discrepancies and payment disputes.
• Negotiate payment arrangements and follow up on payment commitments.
• Maintain accurate records of collection activities and customer interactions.
• Collaborate with Sales, Customer Service, and Accounting teams to resolve account issues.
• Reconcile customer accounts and assist with payment application.
• Review account status and email delinquent accounts when necessary.
• Prepare and maintain collection and aging reports.

What We're Looking For

• 2+ years of collections, accounts receivable, customer service, or related experience.
• Strong communication and negotiation skills.
• Ability to handle difficult conversations professionally and effectively.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with ERP, accounting, or CRM systems preferred.
• Ability to prioritize tasks and manage multiple accounts in a fast-paced environment.

Why Join Us?

• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• 401(k)
• Paid time off and holidays
• Career growth and advancement opportunities
• Supportive team environment
• Opportunity to work for a growing industry leader

About Us

At Johnstone Supply, The Balsan Group, we pride ourselves on delivering exceptional service and industry-leading HVAC-R solutions to our customers. Our continued growth is driven by great people, and we're looking for talented individuals who want to grow their careers with us.