Collections Specialist: Stable Pay & Benefits

Midwest Fidelity Services, LLC; Ottawa (KS); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Job summary

Midwest Fidelity Services LLC in Ottawa, Kansas, is seeking a dependable Collection Representative to join our team. This role focuses on consistent account resolution, clear consumer communication, and strict compliance with all regulations.

This full-time position offers a stable hourly base pay with incentives, paid training, 401(k) matching, health insurance, and paid time off. Schedule is Monday–Thursday 7 AM–4 PM and Friday 7 AM–12 PM, daytime hours with no overnights or weekends.

Qualifications

• Experience in collections, billing, or customer service preferred.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment with structured procedures.

Responsibilities

• Communicate with consumers regarding unpaid accounts respectfully and professionally
• Accept and post payments accurately
• Explain account balances, payment options, and next steps
• Conduct follow-ups according to company procedures
• Maintain complete and accurate account records
• Escalate accounts appropriately when further action is authorized

Skills

Listening skills

Attention to detail

Communication skills

Rapport with customers

Typing

Written communication

Time management

Multitasking

Job description

Midwest Fidelity Services LLC in Ottawa, Kansas, is seeking a dependable Collection Representative to join our team. This role focuses on consistent account resolution, clear consumer communication, and strict compliance with all regulations.

This full-time position offers a stable hourly base pay with incentives, paid training, 401(k) matching, health insurance, and paid time off. Schedule is Monday–Thursday 7 AM–4 PM and Friday 7 AM–12 PM, daytime hours with no overnights or weekends.