Collections Representative

City Wide Facility Solutions; Saint Petersburg (FL); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K plan

Job summary

A leading facilities services company in Saint Petersburg, Florida, is seeking a Collection Specialist. In this role, you will manage financial transactions for Accounts Receivable, monitor debts, and resolve billing issues. The ideal candidate has proven experience in collections, excellent communication skills, and is comfortable working with targets. This full-time position offers a competitive compensation package including benefits like medical coverage and a 401K plan.

Qualifications

• Proven experience as a Collection Specialist or similar role.
• Familiarity with laws related to debt collection.
• Comfortable working with targets.

Responsibilities

• Monitor accounts to identify outstanding debts.
• Resolve billing and customer credit issues.
• Contact clients regarding overdue payments.

Skills

Billing procedures knowledge

Skip tracing

Excellent communication skills

Problem-solving

Negotiation

Stress management

Tools

MS Office

Databases

Job description

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Base pay range

$22.00/yr - $25.00/yr

The Collections Specialist is responsible for recording timely and accurate financial transactions for Accounts Receivable.

Responsibilities

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Bank deposits
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Customer service
• Provide clerical and administrative support to management as requested

Requirements

• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills

Benefits

City Wide Facility Solutions has a national sales network with a strong tradition of mentorship and coaching. This position fits a defined sales career path within our company. We offer a competitive compensation package with guaranteed base salary and potential for uncapped commissions. Benefits include medical, dental and vision coverage, supplemental insurance programs, and 401K.

About City Wide Facility Solutions

City Wide Facility Solutions is a national organization with a 50-year tradition of sales excellence in Kansas City. City Wide works with businesses large and small to find building maintenance solutions that save them time. This successful model has expanded into over 35 markets nationwide through a successful franchising program, creating a supportive network of high-level sales professionals.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Accounting/Auditing and Finance

Industries

• Facilities Services

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