Collections Specialist I — Build Financial Confidence

Mercantil Commerce Bank; Kansas City (MO); Vor Ort; USD 26.000 - 30.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Paid vacation

Paid personal time

Career development

Education assistance

Voluntary benefits

Zusammenfassung

Commerce Bank in Kansas City, Missouri is hiring for a full-time collections role focused on inbound and outbound collections for direct deposit accounts, loans, and card products. The position requires handling voicemail, mail, and fund movements within internal systems while upholding confidentiality and high-quality performance.

Candidates should have at least 1 year of collections experience, basic MS Word/Excel/Outlook skills, and preferably a Public Notary.

Qualifikationen

• High School Diploma or equivalent required.
• 1+ year collections experience required.
• 1+ year post-charge-off collections experience preferred.
• Public Notary registration preferred.

Aufgaben

• Handle all inbound collection activity for direct deposit accounts, installment loan, and card products.
• Place outbound calls to delinquent direct deposit accounts.
• Review and handle voicemail follow-up and returned mail.
• Move funds using internal systems, such as Universal Maintenance Database.
• Maintain an acceptable level of productivity and quality assurance.
• Perform other duties as assigned.

Kenntnisse

Customer service

Problem solving

Communication

Confidentiality

Multitasking

Team player

Microsoft Word

Microsoft Excel

Microsoft Outlook

Ausbildung

High School Diploma

Public Notary

Tools

TSYS

SHAW

DM9

Jobbeschreibung

Commerce Bank in Kansas City, Missouri is hiring for a full-time collections role focused on inbound and outbound collections for direct deposit accounts, loans, and card products. The position requires handling voicemail, mail, and fund movements within internal systems while upholding confidentiality and high-quality performance.

Candidates should have at least 1 year of collections experience, basic MS Word/Excel/Outlook skills, and preferably a Public Notary.