Collections Specialist: Resolve Balances & Partner with Sales

Prospectblue; Richmond (VA); Presencial; USD 48.000 - 64.000; Jornada completa

Descripción de la vacante

ProspectBlue is helping a Richmond, VA client add a Collections Analyst to the credit team. You will work on accounts, solve problems, and partner closely with sales to manage risk and collections.

Responsibilities include collecting past due balances, negotiating plans, following up on CODs, handling inquiries, reconciling records, and issuing demand letters as needed. This is a hands-on role with collaboration across branches.

Formación

• Strong problem solving and sound judgment.
• A customer-first approach and clear communication.
• Comfort with high transaction volume and deadlines.
• Close attention to detail and ability to reconcile records.
• Basic negotiating skills.
• Basic proficiency with Excel and Word.
• A team-oriented working style.

Responsabilidades

• Collect past due balances on assigned accounts and negotiate payment plans with sales updated.
• Follow up daily on open CODs and communicate status to branches.
• Handle calls and emails from staff and customers to take payments and resolve credit issues.
• Reconcile accounting records with customers.
• Review lien waivers for accurate legal language and link to accounting.
• Partner with sales and Senior Credit Analyst on large projects to assess risk.
• Issue demand letters on escalated accounts and decide when to proceed to outside collections.
• Assist branches in resolving disputes.

Conocimientos

Problem solving

Customer focus

Communication

Attention to detail

Negotiation

Excel

Word

Herramientas

Excel

Word

Descripción del empleo

ProspectBlue is helping a Richmond, VA client add a Collections Analyst to the credit team. You will work on accounts, solve problems, and partner closely with sales to manage risk and collections.

Responsibilities include collecting past due balances, negotiating plans, following up on CODs, handling inquiries, reconciling records, and issuing demand letters as needed. This is a hands-on role with collaboration across branches.