Collections & Disputes Ops Specialist - US Night Shift

Citi; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Citi is seeking a Collections Support Specialist to provide operational support services, managing records and accounts while ensuring compliance. The successful candidate will resolve customer inquiries, support various products, and assist with training in a diverse environment.

The role requires 2-4 years of experience in collections operations, proficiency in Microsoft Office, and a Bachelor's degree. Candidates should also be willing to work night shifts in the US. Join Citi to contribute to a welcoming team focused on service excellence.

Qualifications

• 2-4 years of relevant experience in a Collections Operation role.
• Hands-on experience in Collection/Recovery Operations.
• Extensive knowledge of Bank's Transactional Processing platforms.

Responsibilities

• Resolve customer inquiries and supervise escalated issues.
• Identify opportunities to offer value-added products and services.
• Facilitate training based on needs of staff within the department.

Skills

Collections Operation

Microsoft Office

Verbal Communication

Written Communication

Fraud and Dispute Management

Education

Bachelor's degree

Tools

Microsoft Access

Job description

Citi is seeking a Collections Support Specialist to provide operational support services, managing records and accounts while ensuring compliance. The successful candidate will resolve customer inquiries, support various products, and assist with training in a diverse environment.

The role requires 2-4 years of experience in collections operations, proficiency in Microsoft Office, and a Bachelor's degree. Candidates should also be willing to work night shifts in the US. Join Citi to contribute to a welcoming team focused on service excellence.