Collections Support Specialist

Citi; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Citi is seeking a Collections Support Specialist to provide operational support services, managing records and accounts while ensuring compliance. The successful candidate will resolve customer inquiries, support various products, and assist with training in a diverse environment.

The role requires 2-4 years of experience in collections operations, proficiency in Microsoft Office, and a Bachelor's degree. Candidates should also be willing to work night shifts in the US. Join Citi to contribute to a welcoming team focused on service excellence.

Qualifications

• 2-4 years of relevant experience in a Collections Operation role.
• Hands-on experience in Collection/Recovery Operations.
• Extensive knowledge of Bank's Transactional Processing platforms.

Responsibilities

• Resolve customer inquiries and supervise escalated issues.
• Identify opportunities to offer value-added products and services.
• Facilitate training based on needs of staff within the department.

Skills

Collections Operation

Microsoft Office

Verbal Communication

Written Communication

Fraud and Dispute Management

Education

Bachelor's degree

Tools

Microsoft Access

Job description

Collections Support Specialist

Job Req Id: 26934582

Location: Pune, Maharashtra, India

Job Type: On-Site/Resident

Posted: May. 11, 2026

Job Overview

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Relevant experience of 2 – 4 years in a Collections Operation role.
• Hands on experience in Collection/ Recovery Operations or Fraud and Dispute, Chargebacks, Credit Bureau.
• Extensive knowledge of the Bank's Transactional Processing platforms and security operations.
• Proficient in Microsoft Office and Access.
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.
• Candidate should be willing to work in US shift/night shifts.

Education

• Bachelor's degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.