Collections Specialist: Earn Bonus & Help Customers

Upgrade, Inc.; Phoenix (AZ); On-site; USD 30,000 - 33,000; Full time

Job summary

Upgrade, Inc. is seeking a Collections Specialist in Phoenix to engage customers by phone and email, focusing on account status, payments, and related inquiries. You will collaborate with the team on elevated tasks and contribute to a high-performing floor.

The role requires prior collections experience, strong communication, and the ability to work in a fast-paced environment. Starting pay is $22.00 per hour with bonus potential and an October 12, 2026 start date.

Qualifications

• Prior collections experience is required.
• Excellent written and verbal communication.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Answer incoming calls and emails regarding billing issues and account status.
• Collaborate with management to improve training and performance.
• Share knowledge with team to improve processes and outcomes.
• Coach agents and maintain quality assurance results.
• Assist supervisors with elevated tasks and floor goals.
• Contribute to a positive work environment and customer service excellence.
• Resolve escalated customer issues by building rapport and finding solutions.

Skills

Collections experience

Communication skills

Problem-solving

Job description

Upgrade, Inc. is seeking a Collections Specialist in Phoenix to engage customers by phone and email, focusing on account status, payments, and related inquiries. You will collaborate with the team on elevated tasks and contribute to a high-performing floor.

The role requires prior collections experience, strong communication, and the ability to work in a fast-paced environment. Starting pay is $22.00 per hour with bonus potential and an October 12, 2026 start date.