Collections Specialist — Negotiation Pro (Onsite/Hybrid)

Citi; Jacksonville (FL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health coverage on day 1

401(k) with company match

Paid time off

Job summary

Citi in Jacksonville, FL is hiring for a Collections Specialist to manage customer accounts and negotiate resolutions. The role includes on-site training and potential eligibility for a Home Office Program after training completion, with a salary up to $21/hour.

Applicants should have 1–3 years in customer-facing roles, strong negotiation skills, and proficiency in Microsoft Office. This is a full-time on-site position based in Jacksonville, FL.

Qualifications

• 1–3 years of experience in a customer-facing or collections role.
• Strong negotiation and problem-solving skills under pressure.
• Good judgment and decision-making abilities.
• Proficient with Microsoft Office and Windows; solid data entry.

Responsibilities

• Handle outbound client calls to resolve accounts via negotiation.
• Follow procedures to determine best resolution path.
• Maintain accurate collections activity across account types.
• Assess day-to-day risk and ensure compliance with policies.
• Escalate control issues transparently to protect customers and Citi.

Skills

Negotiation

Customer service

Decision making

Data entry

Education

High School diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Citi in Jacksonville, FL is hiring for a Collections Specialist to manage customer accounts and negotiate resolutions. The role includes on-site training and potential eligibility for a Home Office Program after training completion, with a salary up to $21/hour.

Applicants should have 1–3 years in customer-facing roles, strong negotiation skills, and proficiency in Microsoft Office. This is a full-time on-site position based in Jacksonville, FL.