Collections Specialist - Train On-Site Home Office Program - Salary up to $21/hou

Citi; Jacksonville (FL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health coverage on day 1

401(k) with company match

Paid time off

Job summary

Citi in Jacksonville, FL is hiring for a Collections Specialist to manage customer accounts and negotiate resolutions. The role includes on-site training and potential eligibility for a Home Office Program after training completion, with a salary up to $21/hour.

Applicants should have 1–3 years in customer-facing roles, strong negotiation skills, and proficiency in Microsoft Office. This is a full-time on-site position based in Jacksonville, FL.

Qualifications

• 1–3 years of experience in a customer-facing or collections role.
• Strong negotiation and problem-solving skills under pressure.
• Good judgment and decision-making abilities.
• Proficient with Microsoft Office and Windows; solid data entry.

Responsibilities

• Handle outbound client calls to resolve accounts via negotiation.
• Follow procedures to determine best resolution path.
• Maintain accurate collections activity across account types.
• Assess day-to-day risk and ensure compliance with policies.
• Escalate control issues transparently to protect customers and Citi.

Skills

Negotiation

Customer service

Decision making

Data entry

Education

High School diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Job Overview

Ready to kick off the new year with a meaningful career at a global financial leader. We are officially accepting applications now for our upcoming January Training Class for the Collections Specialist role at our Jacksonville site! Interviews and candidate selections begin in mid-to-late November—get your application and resume submitted today to secure your spot! Citi is seeking Collections Specialists to manage customer accounts and drive effective resolutions. In this role, you’ll have the autonomy to apply your negotiation skills to create client focused solutions. This is your opportunity to directly impact customer outcomes and team performance within a leading global financial organization.

Training and Work Setting

On‑site Training: This position requires you to complete training on‑site at 1400 Citi Cards Way, Jacksonville, FL 322583.

Home Office Program: After successful completion of on‑site training, you may have the option to participate in our Home Office Program to work remotely from home, provided you meet role performance standards, have appropriate working conditions, and required home technology setup.

Salary up to $21 an hour.

What We Offer (Comprehensive Day 1 Benefits)

• Day 1 Health Coverage: Comprehensive medical, dental, and vision insurance effective on your first day.
• Financial Future: 401(k) retirement plan with competitive company matching, plus tuition reimbursement programs.
• Work‑Life Balance: Generous paid time off (PTO), including vacation, personal days, sick leave, and paid company holidays.
• Health & Wellness Support: 24/7 confidential employee assistance programs (EAP), mental health resources, and wellness coaching.
• Culture Built for Success: Structured onboarding, supportive leadership, and clear internal career progression pathways.

Application & Interview Timeline

• Applications Open
• Interviews & Screening: Kicking off Mid-to-Late November
• Offer Extensions & Onboarding: December
• Paid Training Start Date: January

Key Responsibilities

• Manage customer accounts by handling outbound client calls using negotiation techniques to reach effective, timely resolutions.
• Follow operational procedures and select the most appropriate course of action when resolving complex situations.
• Drive consistent and accurate collections activity for all account types by effectively using the available tools and resources.
• Assess risk in day‑to‑day decisions, ensuring all actions align with applicable policies, regulations, and ethical standards.
• Escalate and report control issues with transparency, safeguarding the interests of customers and the organization.

Required Qualifications & Skills

• Experience: 1–3 years of experience in a customer‑facing, collections, or service‑oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
• Problem Solving: Demonstrated ability to negotiate effectively and reach resolution under pressure in customer interactions.
• Strong decision‑making and problem‑solving skills, while exercising sound judgement.
• Technical Agility: Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
• Education: High School diploma or equivalent.

Job Family Group

Operations – Collections Default

Job Family

Core Collections

Time Type

Full time

Primary Location

Jacksonville, Florida, United States

Primary Location Full Time Salary Range

$41,600.00 - $53,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate’s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.