Remote Collections Pro - Flexible Hours & Growth

ADT; Jacksonville (FL); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Disability insurance

Life insurance

Paid time off

6 paid holidays

Job summary

ADT in Jacksonville, FL seeks a Customer Service/Collections representative to handle inbound/outbound calls, review billing, and negotiate payments. The role starts onsite for training and transitions to remote work after readiness.

Candidates need at least a high school diploma and one year of first-party collections experience, plus strong communication and multitasking abilities. The schedule offers weekday hours, weekends off, and opportunities for growth.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year in first-party collections.
• Remote customer service experience is preferred.
• Experience navigating multiple applications and screens.

Responsibilities

• Resolve inbound and outbound calls using multiple applications.
• Explain billing charges clearly and answer questions.
• Negotiate and obtain payments or set up arrangements.
• Direct complex issues to the appropriate ADT team.

Skills

Typing skills

Math skills

Communication skills

Multitasking

Negotiation

Education

High school diploma

Job description

ADT in Jacksonville, FL seeks a Customer Service/Collections representative to handle inbound/outbound calls, review billing, and negotiate payments. The role starts onsite for training and transitions to remote work after readiness.

Candidates need at least a high school diploma and one year of first-party collections experience, plus strong communication and multitasking abilities. The schedule offers weekday hours, weekends off, and opportunities for growth.