Collections Specialist (Limited-Term)

CL 4dc9cfc7 08e5 4feb 92ec b378c58efb65; El Segundo (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Kinecta Federal Credit Union in El Segundo, CA is seeking a collections professional to manage delinquent consumer loans, credit cards and bankruptcies. Under general supervision, you will lead skiptracing and assess actions to resolve delinquencies while maintaining confidentiality and quality member service.

The role involves heavy phone activity, thorough follow-up, and compliance with state and federal regulations, with opportunities to contribute to loss prevention and project leadership.

Qualifications

• Knowledge of collection of delinquent consumer loans, credit cards, deficiency balances, bankruptcy, charged-off accounts.
• Strong interpersonal, problem solving and decision-making skills.
• Strong oral and written communication skills.
• Proficient in Microsoft Windows, Word, Excel.
• Ability to analyze and solve problems.
• Ability to interact with staff, members and others encountered in the course of work.
• Ability to learn and apply new information or skills.
• Ability to observe and interpret people and situations.
• Ability to perform highly detailed work on multiple, concurrent tasks.
• Ability to read and interpret financial and statistical data, information and documents.
• Ability to use math and apply mathematical reasoning and abstract statistical concepts.
• Ability to work under intensive deadlines.

Responsibilities

• Responsible for the collection of delinquent consumer loans, credit cards, deficiency balances, bankruptcies, charged-off accounts.
• Maintains thorough follow-up of assigned portfolio of accounts to a successful conclusion in compliance with State and Federal regulations pertaining to collections.
• Generates Credit Bureau reports.
• Exhausts all avenues available when resolving delinquent matters.
• Safeguards the assets of the Credit Union through delinquency reduction and loss prevention.
• Uses personal computer to enter and retrieve information.
• Provides member service which includes resolution of account disputes, correction of misapplied payments, processing of payment modification agreements, note modifications, refinancing and consolidation of Credit Union loans and credit cards.
• Provides supervisor with a monthly status report of assigned portfolio account activity.

Skills

Knowledge of collections

Interpersonal skills

Oral and written communication

Microsoft Windows

Microsoft Word

Microsoft Excel

Analytical thinking

Deadline management

Education

High School or equivalent

Loan adjustment experience (1-3 years)

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Job description

Kinecta Federal Credit Union in El Segundo, CA is seeking a collections professional to manage delinquent consumer loans, credit cards and bankruptcies. Under general supervision, you will lead skiptracing and assess actions to resolve delinquencies while maintaining confidentiality and quality member service.

The role involves heavy phone activity, thorough follow-up, and compliance with state and federal regulations, with opportunities to contribute to loss prevention and project leadership.