OS&D Account Manager II

uberfreight; Chicago (IL); Hybrid; USD 54,000 - 67,000; Full time

Job summary

Uber Freight is seeking an OS&D Operations Representative to help develop processes and system improvements that raise the standard. You will work with carriers and customers to resolve delivery exceptions and drive continuous improvement in exception management.

In addition, you will collaborate across functions, own core metrics, and help shape the future vision with the product team while delivering top-tier service in a hybrid, Chicago-area environment.

Qualifications

• College degree or equivalent experience.
• Strong problem solving and proposing unique solutions to complex issues with customer support.
• Strong attention to detail and sense of urgency.
• Excellent written and verbal communication.
• Commitment to continuous improvement (self and business).
• Minimum 2 years of related experience.
• Bachelor's degree strongly preferred.
• Experience with shipper and carrier partners in logistics.

Responsibilities

• Work across functions to seek new solutions for team efficiency and customer logistics challenges.
• Drive Uber Freight's product vision with the product team and convey it to customers.
• Own core account metrics and goals across account management teams.
• Prioritize service needs of customers.
• Develop process and system improvements to raise execution standards.
• Resolve issues in the normal operation of freight.
• Manage internal and external stakeholders with urgency and ownership.

Skills

Problem solving

Attention to detail

Communication skills

Work ethic

Sense of urgency

Continuous improvement

Education

Bachelor's degree

Tools

Microsoft Office

Google Suite

Job description

Schedule: Full Time

Job Type: Hybrid

Salary Type: Salary

Req #: 3419

About the Role

Uber Freight is looking for an OS&D Operations Representative to help develop processes and system improvements that continuously set a higher standard. This individual will participate in the operations of critical business processes that involve delivery exceptions. They will work with carriers and customers to work towards mutual resolution of issues. Individual must have strong decision making ability and be able to utilize team SOPS, but be able to think outside the box and be able to operate in a changing environment.

In addition to escalation resolution, you will drive continuous improvement to Uber Freight's delivery exception management space, reducing the impact of these incidents across all aspects of our business. While each incident is unique, identifying and surfacing actionable trends will be a key part of this role.

Although cases are managed by the individual there is extensive team collaboration and must be willing to chip in when it is busy season or at times of staffing constraints.

What the Candidate Will Do

• Work across functions to continually seek new solutions for team efficiency and customer logistics challenges
• Drive forward the future vision of Uber Freight with our product team and help sell that vision to our customers
• Own all core account metrics and goals across account management teams
• Passionately prioritize the service needs of our customers
• Develop process and system improvements to continually raise the bar of execution
• Resolve any issues that come up in the normal operation of freight
• Manage both Internal and External Stakeholders with urgency and ownership of the issue

Basic Qualifications

• College degree or equivalent experience
• Experience problem solving and proposing unique solutions to complex issues while providing top tier customer support
• Strong attention to detail
• Outstanding work ethic and sense of urgency
• Excellent written and verbal communication skills - You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the meaningful points, and disseminate priority insights
• Commitment to continuously improving (self and business)
• Minimum 2 years of related experience

Preferred Qualifications

• Bachelor's degree strongly preferred
• First-hand experience working with both shipper and carrier partners
• Domain-specific knowledge in cargo risk & security, carrier & shipper fraud, compliance, and/or safety in the logistics (or related) industries
• Ability to flourish in a high growth tech environment where change is constant
• Intermediate ability in Microsoft Office and Google suite

Benefits & Compensation for U.S. Employees

• Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.
• US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Illinois: The target base salary for this position is between $54,000-$67,000

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com .

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.