Customer Support Specialist (Transportation)

Uber Freight; Rogers (AR); On-site; USD 23,000 - 25,000; Full time

Job summary

Uber Freight in Rogers, Arkansas is seeking a Customer Support Specialist I to schedule customer shipments and coordinate dock appointments. This entry-level, on-site role supports Brokerage operations from Monday to Friday with a 17.00–18.50 per hour pay range.

You will communicate with shippers, receivers, and internal partners, update the system with accurate times, and resolve scheduling issues to prevent delays. This is a great entry point in logistics with growth potential.

Qualifications

• High school diploma or GED equivalent.
• Entry Level, 0-1 years of customer service experience.
• Strong computer skills.
• Clear and professional oral and written communication skills, including email etiquette.
• Detail oriented with a strong focus on accuracy.
• Able to work overtime if needed.
• Customer service experience within an office environment (preferred).
• Knowledge of the freight industry (preferred).
• Proficiency with Google Workspace or Microsoft Office Suite (preferred).

Responsibilities

• Maintain clear, prompt, and professional communication with shippers, receivers, and internal partners regarding appointment confirmations, delays, and schedule revisions
• Utilize facility portals, online scheduling tools, phone, and email to secure and manage dock appointments
• Update shipments within the system with accurate appointment times, reference numbers, and facility contact details
• Collaborate directly with internal and external partners to resolve scheduling issues and prevent delays

Skills

Strong computer skills

Clear and professional communication

Detail oriented

Overtime availability

Education

High school diploma or GED

Tools

Google Workspace

Microsoft Office Suite

Job description

Req #: 3254

No immigration sponsorship or transfer available for this role.

Schedule: Full Time

Job Type: On-site

Salary Type: Hourly

Req #: 3254

No immigration sponsorship or transfer available for this role.

About The Role

Customer Support Specialist I is a key contributor to our Brokerage operations division. The primary responsibility is to timely and accurately schedule appointments for customer shipments.

This is an entry level, individual contributor position that will work at our office in Rogers Monday - Friday.

Hourly Rate of Pay: $17.00 - $18.50.

What The Candidate Will Do

• Maintain clear, prompt, and professional communication with shippers, receivers, and internal partners regarding appointment confirmations, delays, and schedule revisions
• Utilize facility portals, online scheduling tools, phone, and email to secure and manage dock appointments
• Update shipments within the system with accurate appointment times, reference numbers, and facility contact details
• Collaborate directly with internal and external partners to resolve scheduling issues and prevent delays

Basic Qualifications

• High school diploma or GED equivalent
• Entry Level, 0-1 years of customer service experience
• Strong computer skills
• Clear and professional oral and written communication skills, including email etiquette
• Detail oriented with a strong focus on accuracy
• Able to work overtime if needed

Preferred Qualifications

• Customer service experience within an office environment
• Knowledge of the freight industry
• Proficiency with Google Workspace or Microsoft Office Suite

Benefits & Compensation For U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.