Collections Specialist II: Delinquency Recovery & Negotiation

Clicklease; Draper (UT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Company holidays

Maternity leave

Professional development

Learning opportunities

Job summary

Clicklease, headquartered in Draper, UT, is hiring a Collector II to help maintain portfolio health by managing delinquent accounts and negotiating repayment solutions. You will engage customers, assess financial situations, and work toward measurable recovery goals in a fast-growing fintech environment.

Join the Collections team to balance customer experience with business outcomes. A high school diploma, 2+ years of customer contact, and 1+ year in collections are expected; CRM experience is a

Qualifications

• High school diploma or equivalent.
• 2+ years of customer contact experience.
• 1+ year of collections or account resolution experience.
• Experience using CRM or similar systems in a customer-facing environment.

Responsibilities

• Handle inbound and outbound communication with customers.
• Negotiate repayment plans within established guidelines.
• Resolve customer issues and identify root causes of delinquency.
• Maintain accurate documentation of account activity.
• Ensure compliance with company policies and regulatory standards.

Skills

Customer service

Negotiation

CRM software

Compliance awareness

Education

High school diploma or equivalent

Tools

CRM software

Job description

Clicklease, headquartered in Draper, UT, is hiring a Collector II to help maintain portfolio health by managing delinquent accounts and negotiating repayment solutions. You will engage customers, assess financial situations, and work toward measurable recovery goals in a fast-growing fintech environment.

Join the Collections team to balance customer experience with business outcomes. A high school diploma, 2+ years of customer contact, and 1+ year in collections are expected; CRM experience is a