Collections Specialist II - Delinquency & Recovery

Planters Bank; Monroe (LA); Presencial; USD 42.000 - 58.000; Tempo integral

Resumo da vaga

Planters Bank is seeking a Collections Associate II to manage the collection and recovery of delinquent consumer, mortgage, credit card, and commercial loan accounts. The role involves working directly with customers to identify repayment options, monitor delinquent portfolios, and help reduce loan losses while preserving strong customer relationships.

Requires a high school diploma or equivalent, and 3+ years in collections or related financial services.

Qualificações

• High school diploma or equivalent.
• Associate’s or bachelor’s degree in business, Finance, Accounting, or a related field preferred.
• Minimum of three years of collections, loan servicing, banking, or related financial services experience is preferred.
• Experience within a financial institution or community bank is preferred.
• Experience handling delinquent consumer or commercial loan accounts.
• Knowledge of bankruptcy, foreclosure, and repossession processes preferred.
• Strong understanding of loan servicing and collections practices for consumer, mortgage, and commercial lending products.
• Ability to negotiate payment arrangements and resolve customer concerns.

Responsabilidades

• The Collections Associate II is responsible for the collection and recovery of delinquent consumer, residential mortgage, credit card, and commercial loan accounts.
• Identify repayment solutions, monitor delinquent portfolios, and assist in reducing loan losses while maintaining positive customer relationships.

Conhecimentos

Verbal communication

Written communication

Customer service

Conflict resolution

Negotiation

Analytical thinking

Multitasking

Confidentiality

Team-oriented

Formação

High school diploma or equivalent

Associate’s or Bachelor’s in business/finance/accounting

3+ years collections/loan servicing experience

Ferramentas

Microsoft Office Suite

Collection management software

Descrição da vaga

Planters Bank is seeking a Collections Associate II to manage the collection and recovery of delinquent consumer, mortgage, credit card, and commercial loan accounts. The role involves working directly with customers to identify repayment options, monitor delinquent portfolios, and help reduce loan losses while preserving strong customer relationships.

Requires a high school diploma or equivalent, and 3+ years in collections or related financial services.